Director, Software Product Management – Cancer Screening

  • 505 Penobscot Dr, Redwood City, CA 94063, USA
  • Full-time

Company Description

About the company
Guardant Health is a leading precision oncology company focused on helping conquer cancer globally through use of its proprietary blood tests, vast data sets and advanced analytics. Guardant Health’s Oncology Platform is designed to leverage its capabilities in technology, clinical development, regulatory and reimbursement to improve patient clinical outcomes and lower healthcare costs.  In pursuit of its goal to manage cancer across all stages of the disease, Guardant Health has launched multiple liquid biopsy-based tests, Guardant360CDx and GuardantOMNI, for patients with advanced cancer, which fuel its LUNAR development programs for cancer recurrence and early detection. Since its launch in 2014, Guardant360 has been used by more than 7,000 oncologists, over 50 biopharmaceutical companies and at all 27 of the National Comprehensive Cancer Network centers.

The Screening Core is a dedicated organization inside of Guardant Health focused on the development and commercialization of the early cancer detection LUNAR portfolio. The Screening Core’s singular focus on bringing our early cancer detection products to market allows us to act with the speed and urgency needed to achieve our ambitious goals and serve the millions of individuals who can benefit from early cancer detection.


Job Description

As Director, Software Product Management, you will lead the design of our healthcare providers and patients’ services to deliver best-in-class customer experience in support of our cancer screening tests. You’ll conceive an integrated multi-channel customer engagement model, based on the right mix of digital services (primarily) and human nudges.

Your results will be a smooth customer journey through all cancer screening steps. You’ll impact user satisfaction, cancer test adoption and adherence rate in a way visible in national public health metrics.


You have solid expertise in portal development, digital engagement with well-timed messages and relevant personalized content, SMS marketing, UX/UI for healthcare providers, telehealth.

You love engaging with customers (physicians, patients) to understand their unmet needs and translate them into requirements. You know how to drive the software development team to deliver at their best.


You are recognized as a thought leader in digital strategy by your peers. You want your skills to serve a higher mission and are ready to join the trailblazer and leader of the blood-based cancer screening market. You’ll pull together the best internal and external resources. You are an entrepreneurial leader, ready to roll-up your sleeves and fight cancer with us.


Essential Responsibilities:

●       Lead the ideation and development of our next generation and integrated customer engagement, designed towards primary care providers and patients

●       Develop a multi-year strategy, translate it into a development roadmap, get internal buy-in, oversee its development, structure and analyze customer feedback to iterate until perfection

●       Develop value through customer experience

●       Be the internal expert in customer engagement



●       8+ years of experience in software product management in an Agile environment for healthcare or health information technology

●       Recognized expert in portal development, digital engagement, SMS marketing, chatbot, CX, usability testing, human centered design, UX/UI for healthcare providers

●       Expertise in healthcare apps, telehealth, healthcare data interoperability

●       Experience developing digital services for healthcare providers

●       Prior experience working with primary care physicians, GIs and/or OBGYNs is a plus

●       Understanding of the software development life cycle and agile methodologies

●       Ability to gather and write high quality functional and non-functional requirements for software development

●       Ability to contribute to software architecture and technical design

●       Ability to understand and describe technical complexities in a simplified way appropriate to different audiences

●       Experience prioritizing product roadmaps for software engineering

●       Experience working directly with engineering development and QA teams as a product owner

●       Familiarity with systems integration technologies including REST web services, HL7, FHIR, and JSON

●       Familiarity with Laboratory Software, Laboratory processes, and workflows

●       Communicate effectively with stakeholders incl. senior leadership, efficiently influence without direct authority, ability to manage across broad number of tasks

●       Strong analytical thinker, problem-solver, creates a culture of collaboration and teamwork, facilitate discussions of complex ideas

●       Familiar with start-up working environment, self-starter, comfortable with ambiguity

●       Ability to travel up to 15% of the time

●       The position is based in Palo Alto, California






Additional Information

Covid Vaccination Policy:  Starting January 7, 2022, Guardant Health will require all employees to be fully vaccinated to either (a) establish that they have been fully vaccinated against COVID-19; or (b) request and obtain an approved exemption from Guardant’s COVID-19 U.S. Vaccination Policy as a reasonable accommodation, as consistent with applicable laws.  An employee is considered fully vaccinated against COVID-19 two weeks after receiving the second dose of a two-dose vaccine or one dose of a single-dose vaccination. Acceptable vaccines are approved or under emergency use authorization by the U.S. Food and Drug Administration (FDA) and/or the World Health Organization (WHO). In addition, fully-vaccinated employees will be required to maintain their fully-vaccinated status under this policy by obtaining, if applicable, any FDA-approved boosters.

Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.

Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

All your information will be kept confidential according to EEO guidelines.

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