Founded 2010 in Portland, Oregon USA. Working to provide consulting, management and business process outsourcing services and nearshore operations center.

Grupo Levanter services are focused in the areas of healthcare, global manufacturing, supply chain logistics, e-commerce business and technology. Through our Business Process Outsourcing (BPO) centers we provide value added operations support functions and strategic business services. Clients include major U.S. companies in the sectors of the healthcare industry, Life Sciences, High Tech, Steel, Food and Beverage, Finance and Telecommunications.

• Collaborate with Support colleagues and multi-functional teams to tackle customer-reported issues.

• Provide functional support for Jama and its integrations to customers, partners and employees through help desk software (eg. Zendesk), phone calls, and screen shares.

• Solve self-hosted installations and upgrades when they go awry.

• Work closely with customers to identify, reproduce and log defects, providing follow-up to the customer when they are not planned for implementation.

• Author and contribute to both internal and customer-facing documentation and continuously improve team processes.

• Attend training sessions to keep up-to-date on Jama’s evolving features and supported environment changes.

• Superb troubleshooting skills: You use logic, problem solving and data to quickly get to the root of the problem and enjoy providing solutions to customers.

• Excellent communicator: You love working with people and take pride in delivering a phenomenal customer experience.

• Collaborative personality: Can work with a team (and across teams) to solve sophisticated problems; can provide and accept feedback in stride.

• Creativity: Will search for options when the answer is not obvious.

• Curiosity: You’re eager for knowledge and always game to learn a new skill

●Ability to work a flexible schedule (Monday - Friday), and participate in an on-call rotation that spans weekends and occasional holidays when needed.

• Experience in customer service or technical support with experience handling high volume and advanced, urgent issues (e.g. Call Center, Help Desk, Product Support).

• Wants to be an integral part of a world-class technical support organization

• Strong technical background in at least one of the following and familiarity with the others: 

  • Troubleshooting Linux systems

  • Ability to set up, navigate, fix and write basic SQL database queries

  • Familiarity with network troubleshooting, working with SSL and proxy servers

  • Experience with containerized applications using the Docker technology

• Full time availability
• Mon - Fri
• On-site: CBA/TGU/SPS
• Ages 25+