Founded 2010 in Portland, Oregon USA. Working to provide consulting, management and business process outsourcing services and nearshore operations center.

Grupo Levanter services are focused in the areas of healthcare, global manufacturing, supply chain logistics, e-commerce business and technology. Through our Business Process Outsourcing (BPO) centers we provide value added operations support functions and strategic business services. Clients include major U.S. companies in the sectors of the healthcare industry, Life Sciences, High Tech, Steel, Food and Beverage, Finance and Telecommunications.

• Troubleshooting for Windows and Mac server environment as well as Salesforce and PureCloud platforms.
• Networking and routing issues.
• Provide technical support for PC’S to employees and contractors experiencing technical issues.
• Resolve tickets through phone, email, and chat on most common issues such as VPN, local pc, call-drops, and audio on a quick to respond time frame.
• Properly escalate cases according to case classification.
• Coordinate purchases in regards to necessary equipment or accessories for stations set up.
• Assist with new hires in regards to accounts set up and removal.
• Report directly to the Cloud Infrastructure Engineer of the account.

• Systems Engineering college student or related fields.
• Strong communication skills (100% bilingual).
• Self aware, highly proactive, and organized.
• Tech-savvy and self-taught.
• Team-based and good culture fit for our client.
• Knowledge of Microsoft Office products and Windows server environment.
• Knowledge of Windows software and hardware.
• 1 year minimum help desk and troubleshooting experience.
• Salesforce and PureCloud familiar (preferred but not required).
• Advanced English required.

• Ages 25+
• Full time availability
• Mon-Fri
• On-site CBA/TGU/SPS