Every institution values excellence. What matters most is why. 
Griffith was created to be a different type of university. You’ll find we’re about leading research, academic excellence, and the transformative power of education. But what sets us apart is why those things matter and how you’ll achieve them. 

Why? Griffith brings together exceptional minds like yours from across the globe and from all walks of life. Here, we do incredible work, questioning and challenging, always in the pursuit of excellence. 

The Service Centre Support Officer supports the accurate and efficient delivery of financial operations across the University, from within the purchasing team.  This role contributes to the smooth functioning of purchase lifecycle activities and ensures compliance with relevant financial procedures and guidelines.

Working under general direction, the incumbent assists with processing financial transactions, maintaining records, and providing guidance to staff on routine purchasing and expenditure matters. They will demonstrate a commitment to customer service and work collaboratively with colleagues to resolve finance-related queries.

The incumbent provides advice on finance policies, systems and processes and works collaboratively to resolve operational and transactional finance issues. This position contributes to financial controls and operational excellence within the Service Centre.

As a team player, the Support Officer supports both their immediate function and the broader Service Centre.  They may be required to work flexibly across other disciplines through job rotation or to support team workloads.

This position plays an important role in supporting the University’s Fraud and Corruption Control Framework.  The incumbent is expected to understand and follow the framework and escalates concerns appropriately.

Your Typical Day

In this role, a typical day would consist of collaborating with multiple University stakeholders, and suppliers to progress purchase requests. This also includes running ad hoc reports and full lifecycle PO management. You will mainly interact with University Colleagues placing requests, Vendor Maintenance, Accounts Payable and the Business Services Team.

Key Responsibilities

• Process financial transactions accurately and promptly including investigation of discrepancies, assurance and quality control activities, ensuring compliance with legal, regulatory and University requirements.
• Contribute to assurance and quality control activities to identify risks, support audit readiness and ensure data integrity with a continuous improvement focus.
• Provide advice and guidance to stakeholders relating to university expenditure (including travel and dangerous goods/chemicals).
• Build financial capability by developing relationships and offering practical support to stakeholders to enhance confidence in financial processes.
• Collaborate with colleagues to prioritise workloads and resolve operational issues using sound judgement.  Resolve internal and external stakeholder queries to ensure service continuity, collaborating and escalating complex matters appropriately.
• Apply your knowledge to improve day to day processes and contribute to a culture of continuous improvement.
• Maintain awareness of service expectations and assist with team planning and reporting as required.
• Promote a positive workplace culture aligned with the Service Centre Team Charter and Corporate Services values: Excellence, Reciprocity, Inclusion, Integrity, and Innovation.
• Model the University's Code of Conduct by acting with fairness, ethics, and professionalism. Ensure compliance with relevant legislation, equity, health and safety, and University policies.

About you 

• The occupant of this position will hold an associate diploma level qualification with relevant work experience, or an equivalent combination of relevant experience and/or education/training.

What we can offer 

This is a full-time fixed term opportunity for 12 months and can be based at the Brisbane South (Nathan) or Gold Coast campus. As Griffith is a multi-site University you may be required to work across other locations

Griffith University’s campuses are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples.

Salary

HEW 4 - Base range - $76,126.29 - $80,321.54 + 17% superannuation. Full package range - $89,067.75 - $93,976.19.

Why join Griffith? 
 
As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer: 

• Wide range of Learning and Development opportunities 

• Mix of on campus and work from home options available and a supportive work environment 

• Salary packaging options and corporate health discounts 

• Generous leave entitlements including paid parental leave and leave loading 

• Support with future learning opportunities through our educational staff assistance scheme 

• Opportunities for internal mobility 

• Health Safety and Wellbeing initiatives – on campus Gym facilities 

At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Our University is committed to fostering a safe, respectful and inclusive community for all. In alignment with the National Higher Education Code to Prevent and Respond to Gender-based Violence (2025), Griffith University includes a declaration as part of the recruitment journey to uphold the values and standards of our community. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy. 

How to apply 

Please submit your application online and ensure it includes the following: 

• A covering letter outlining your suitability for the role please refer to the qualifications above and the position description.

• Current curriculum vitae/resume including full contact details 

Closing date: Sunday 19th July at 11:59pm. All applications must be submitted online.