Join Griffith University’s dedicated Student Wellbeing and Accessibility team, where our values come to life every day.

Be part of an inclusive, ethical and caring community where you will be supported to thrive. Griffith invests in your growth, encourages innovative practice, and empowers you to make a meaningful difference.

We place student and staff wellbeing at the heart of everything we do.

Based at our Brisbane South (Nathan) campus, we have an opportunity for a 0.6 FTE (60%) Medical Receptionist. 

As a Medical Receptionist (Griffith’s title for this role as per the Position Description is Student Services Officer), you will be first point of contact for clients, external agencies and employees who use our services.

In this position you will work collaboratively with colleagues across Health & Medical Services, Counselling & Wellbeing Services, Disability & Accessibility Services, Chaplaincy Services, and with visiting health practitioners.

Your responsibilities will include:

• providing high level administrative support
• managing client bookings for Student Wellbeing & Accessibility
• processing billings and undertaking financial reconciliation for the Health and Medical Service

The open hours are from 8.30 – 4.30 so you will need to be available for rostered start times of 7.45, 8 0r 8.30 between Monday – Friday and available to work until 5pm.

It is essential you be, and remain, vaccinated against the following vaccine preventable diseases during their employment: measles, mumps, rubella, varicella (chicken pox), pertussis (whooping cough) and hepatitis B. It is also essential you have Medical Reception experience. 

What we can offer
The full-time base salary is HEW Level 4, $73,623 - $77,680 + 17% superannuation. The total FTE package will be in the range $86,139 - $90,886 per annum. (This position is Pro Rata at 0.6 FTE, 3 days per week)

You will be based at our Brisbane South (Nathan) campus which sits in the heart of the Toohey forest.   As Griffith is a multicampus university, across campus travel may be required.

About you
It is essential you have demonstrated experience as a Medical Receptionist working in a clinical / medical environment.

In addition

• you are a team player, have excellent interpersonal skills, are respectful and willing to go the extra mile.
• you can multitask, provide high level administrative support across the unit, manage billing within the Health and Medical Services and be responsible for the management of cash and EFTPOS transactions and reconciliation.
• you are familiar with practice management systems (Genie and Point and Click preferred, but not essential), coordinating practitioner appointment books, appropriately triaging clients and adept at systems including Microsoft O365.
• highly developed customer service skills which will ensure you thrive in this role. 

A blue card is required in this position, so either you need to have a blue card or be comfortable with obtaining a Blue Card (Griffith University will cover these costs).

Griffith University’s campuses are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples.

Why join Griffith?
As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer:

• Wide range of Learning and Development opportunities
• Generous leave entitlements including paid parental leave and leave loading
• Support with future learning opportunities through our educational staff assistance scheme
• Opportunities for internal mobility
• Health Safety and Wellbeing initiatives – on campus Gym facilities

How to apply
Our University is committed to fostering a safe, respectful and inclusive community for all. In alignment with the National Higher Education Code to Prevent and Respond to Gender-based Violence (2025), Griffith University includes a declaration as part of the recruitment journey to uphold the values and standards of our community. 

Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy.

Please submit your application online and ensure it includes the following:

• A covering letter outlining your suitability for the role (please refer to the “About you” above and the Position Description)
• Current curriculum vitae/resume including full contact details

Applicants must have Australian working rights. Sponsorship is not available for this position and successful candidates may be subject to a criminal history check.

For further information specifically about this role, please contact Ms Susan Schwab, Coordinator, Administration and Systems, via [email protected]

Closing date: Sunday 19th April 2026 at 11:59pm.  All applications are to be submitted online.