Every institution values excellence. What matters most is why.
Griffith was created to be a different type of university. You’ll find we’re about leading research, academic excellence, and the transformative power of education. But what sets us apart is why those things matter and how you’ll achieve them.

Why? Griffith brings together exceptional minds like yours from across the globe and from all walks of life. Here, we do incredible work, questioning and challenging, always in the pursuit of excellence.

Digital Solutions. A team you’ll want to be a part of.

When you join Digital Solutions, you’ll be part of a team that delivers impact by enhancing digital experiences for the graduates of tomorrow, researchers of today and all those working to make it a brighter future.

But we know it’s not just what you do that matters, it’s who you do it with. Our people will tell you – our team sets us apart. We promise a supportive and friendly environment where you’ll collaborate to make an impact.

Make it matter. Join Digital Solutions at Griffith.

About the Opportunity

Do you thrive on translating business needs into efficient Salesforce solutions? Are you passionate about streamlining processes and empowering users? If so, then this Salesforce Business Analyst role might be the perfect fit for you!

We are seeking a highly motivated and analytical Salesforce (CRM) Business Analyst to join our CRM team. In this role, you will play a pivotal role in bridging the gap between business requirements and Salesforce functionality. You will collaborate with various stakeholders to understand their needs, design and configure effective solutions, and ensure successful implementations over 2024 and 2025.

You will join the Project team that is currently implementing Salesforce Education Cloud and integrating the CRM into on-premise and cloud applications.

Responsibilities:

• Partner with business stakeholders to gather, analyze, and document business requirements for Salesforce CRM configurations.
• Design and configure Salesforce CRM solutions, including workflows, reports, custom objects, and validation rules, to optimize business processes.
• Develop and maintain comprehensive functional documentation, including process flows, data models, and user guides.
• Conduct gap analyses to identify areas where Salesforce CRM can improve business efficiency.
• Work closely with Salesforce Administrator, project team and vendors to ensure the technical feasibility of solutions.
• Collaborate with the QA team to create and execute test plans for Salesforce CRM deployments.
• Stay up-to-date on the latest Salesforce features and best practices.
• Provide ongoing support and training to users on new Salesforce functionalities.

About you

• Strong understanding and demonstrable experience implementing Salesforce CRM functionality, configuration principles, and best practices (Salesforce certifications a plus).
• Minimum 2+ years of experience in CRM business analysis. 
• Proven experience in eliciting, documenting, and analysing business requirements.
• Excellent analytical and problem-solving skills.
• Effective communication and collaboration skills with all levels of stakeholders.
• Ability to prioritize tasks, manage time effectively, and meet deadlines.
• Experience with data modelling and reporting tools is a plus.
• Familiarity with Jira, Confluence and agile delivery methods.

All applicants must have full, unrestricted work rights to work in Australia. Sponsorship is not available for this role. 

What we can offer

This is a full time, fixed term opportunity until 31st December 2025 based at the Griffith University Nathan campus.

HEW 8 Salary - $108,764.25 - $122,356.68 + 17% super. Full package range - $127,254.18 - $143,157.32

Why join Griffith? 

As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer: 

• Wide range of Learning and Development opportunities.

• Mix of on campus and work from home options available and a supportive work environment 

• Salary packaging options and corporate health discounts 

• Generous leave entitlements including paid parental leave and leave loading. 

• Support with future learning opportunities through our educational staff assistance scheme 

• Opportunities for internal mobility 

• Health Safety and Wellbeing initiatives – on campus Gym facilities 

At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience. 

Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy. 

How to apply 

Please submit your application online and ensure it includes the following: 

• A covering letter outlining your suitability for the role, please refer to the qualifications above and the position description.

• Current curriculum vitae/resume including full contact details.

For further application and recruitment advice please reach out to Laura Whitworth - [email protected] 

Closing date: Open until filled  - All applications must be submitted online.