We are looking for a dedicated and hands-on Full Time Hotel Team Leader to support the day-to-day operation of the hotel, bar, and restaurant. Reporting to the General Manager, you will play a key role in ensuring excellent customer service, smooth daily operations, and effective team leadership.

In the absence of the General Manager, you will take responsibility for the overall running of the hotel, overseeing all departments to maintain high standards of service, presentation, and guest satisfaction.

Key Responsibilities:

• Oversee the daily operation of the hotel, bar, and restaurant.
• Lead, motivate, and support team members across all departments.
• Ensure exceptional guest service and resolve any customer queries or complaints professionally.
• Manage staff rotas, breaks, and daily task allocation.
• Support recruitment, training, and development of team members.
• Monitor service standards, cleanliness, and compliance with health and safety procedures.
• Assist with stock control, ordering, and cash handling procedures.
• Coordinate with kitchen, bar, housekeeping, and reception teams to ensure seamless operations.
• Act as Duty Manager and take responsibility for the hotel in the General Manager's absence.

Ideal Candidate:

• Previous supervisory or leadership experience within hospitality.
• Strong communication and organisational skills.
• Ability to lead by example in a fast-paced environment.
• Excellent customer service skills and a positive, proactive attitude.
• Flexible and reliable, with the ability to work evenings, weekends, and holidays as required.
• Passionate about hospitality and developing team performance.

This is an excellent opportunity for an experienced hospitality professional looking to take the next step in their career within a busy and rewarding hotel environment.

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.