International Customer Service Specialist

  • Chemin de Maillefer, Le Mont-sur-Lausanne, Switzerland
  • Full-time

Company Description

Based in Switzerland, Green Motion SA is a renowned and rapidly growing international company that has been pioneering the design and production of charging systems for electric vehicles since 2009.

It manufactures charging stations, designs management software for charging networks, operates charging stations and serves as an electric mobility service provider. Green Motion creates breakthrough technologies, including charging stations for electric planes and onboard chargers for the automobile industry.

Green Motion SA operates its own network of charging stations under the “evpass” brand. evpass has become Switzerland’s most extensive network as well as one of the leading EV charging hub in Europe. Read more at : www.greenmotion.ch

Job Description

Within our passionate team based in Le Mont-sur-Lausanne, we are looking for a Customer Service Specialist dedicated for international market. You will be responsible to collaborate with our Account Manager to ensure excellent service standards in our sales process and maintain high customer satisfaction.

Key responsibilities

  • Create documentation for international sales (offer, contract, order confirmation… )
  • Generate sales leads
  • Answer to customer queries by phone or by email
  • Update all information in our CRM (sales force) to keep records of customer interactions
  • Create report, analysis and statistics regarding international sales
  • Organize and participate in events

Qualifications

  • Higher education in international business or similar,
  • 5 years of experience in sales or customer service department in an international environment
  • Customer centric and result oriented
  • Strong phone contact handling skills and active listening
  • Ability to deal with ambiguity and adapt into a fast paced /ever changing environment
  • Interest in technical product and e-mobility business
  • Fluent in English and French, all other languages is a strong asset

Additional Information

We offer

  • An unique opportunity to evolve in a growing company and develop professional skills
  • Collaborate in a young and dynamic team
  • Work in an environment that’s equally demanding and exciting, combining advanced technology with innovation and sustainability
  • Express your talents through our cutting-edge products (charging infrastructure for electric vehicles).

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