At Gray Mackenzie Retail Lebanon (GMRL), we’ve been shaping the retail landscape since our inception in 1996. As a pioneer in the ownership and operation of supermarkets and hypermarkets, we’re driven by one core mission: to “Live Life Generously.”

From the day we reintroduced Spinneys to Lebanon, we’ve continued to innovate and expand. Whether it’s being generous with quality through Spinneys, generous with quantity at Happy Discount Store, or generous with time at Grab’n Go, every division we operate focuses on enriching the lives of our customers.

Our retail portfolio has grown, we expanded further in 2019 with Mackenzie Distribution, F&B, and Production, diversifying our reach and ensuring a seamless, top-quality shopping experience across Lebanon. In recent years, Monoprix and NokNok have joined the GMRL umbrella, bringing even more options to our customers. Our journey doesn’t stop there. With our eye on future growth, we are preparing to expand across the region.

At Gray Mackenzie Retail Lebanon (GMRL), we’ve been shaping the retail landscape since our inception in 1996. As a pioneer in the ownership and operation of supermarkets and hypermarkets, we’re driven by one core mission: to “Live Life Generously.”

From the day we reintroduced Spinneys to Lebanon, we’ve continued to innovate and expand. Whether it’s being generous with quality through Spinneys, generous with quantity at Happy Discount Store, or generous with time at Grab’n Go, every division we operate focuses on enriching the lives of our customers.

Our retail portfolio has grown, we expanded further in 2019 with Mackenzie Distribution, F&B, and Production, diversifying our reach and ensuring a seamless, top-quality shopping experience across Lebanon. In recent years, Monoprix and NokNok have joined the GMRL umbrella, bringing even more options to our customers. Our journey doesn’t stop there. With our eye on future growth, we are preparing to expand across the region.

We are seeking a skilled and experienced Senior Organization & Business Process Analyst to join our team. The successful candidate will be responsible for analysing, developing, and implementing business processes and system tools throughout all aspects of the organization. This role involves charting workflows, drafting and updating project plans, following through on all initiatives until successful implementation, and generating policies and procedures for all business functions to ensure operational efficiency and alignment with business goals.

Key Responsibilities:

• Business Process Analysis & Improvement:

o Conduct comprehensive assessments of current business processes across departments to identify gaps, inefficiencies, and areas for improvement.

o Develop business process models and workflows to enhance the efficiency and effectiveness of operations. o Collaborate with stakeholders to gather requirements, understand business needs, and translate them into actionable process improvements.

o Continuously monitor and optimize business processes to ensure they align with organizational goals and objectives.

• System Tools Development & Engineering:

o Lead the development and engineering of system tools required to support and enhance business processes. o Work with IT and development teams to design, test, and implement software solutions that streamline workflows and improve operational productivity.

o Ensure system tools are integrated seamlessly with existing systems and processes, offering end-to-end solutions.

o Provide technical guidance and support in the configuration, deployment, and troubleshooting of system tools.

• Project Planning & Implementation:

o Draft, update, and manage detailed project plans, timelines, and milestones for process improvements and system implementations.

o Collaborate with cross-functional teams to ensure smooth project execution, including resource allocation, risk management, and coordination of tasks.

o Ensure all initiatives are followed through to successful implementation and outcomes are documented and analyzed for future improvements.

o Provide regular status reports and updates to management, highlighting project progress, challenges, and any necessary escalations.

• Workflow Charting & Documentation:

o Design and chart detailed workflows for all business processes, ensuring clarity and ease of understanding for all involved stakeholders. o Maintain accurate and up-to-date documentation of all processes, workflows, and systems for future reference and ongoing improvement.

o Use visualization tools and techniques to clearly communicate process designs and system functionalities to non-technical stakeholders.

• Policy & Procedure Development:

o Generate, review, and continuously update policies and procedures across all business functions to ensure consistency, compliance, and alignment with organizational goals.

o Collaborate with department heads to establish standards and guidelines that promote operational efficiency and accountability.

o Ensure policies and procedures are effectively communicated to all employees and provide training and guidance as necessary.

o Monitor the implementation of new policies and procedures and assess their effectiveness over time.

• Stakeholder Collaboration & Support:

o Serve as a key liaison between business units, IT teams, and external vendors to ensure alignment and successful implementation of system tools and processes.

o Offer ongoing support to business units in adopting new processes and tools, including training and user support.

o Collect feedback from stakeholders post-implementation and incorporate improvements to ensure continuous process enhancements.

• Bachelor’s degree in Business Administration, Information Systems, or related field.

• Proven experience (minimum 8 years) in business process analysis, project management, process engineering, and business systems implementation.

• Strong understanding of business operations, workflows, and process mapping techniques.

• Expertise in project management methodologies and tools (PMP, PRINCE2, etc.).

• Experience with system tools development and integration (especially ERP systems and the like).

• Proficiency in workflow charting tools (e.g., Microsoft Visio) and project management tools (e.g., MS Project).

• Excellent problem-solving, analytical, and organizational skills.

•Strong communication and interpersonal skills for effective collaboration with stakeholders at all levels.

• Ability to work independently and manage multiple projects simultaneously in a fastpaced environment.