Customer Service Representative

  • Hayward, CA
  • Full-time

Company Description

Grand Food is a wholesale food distributor providing business to business deliveries and food solutions to some of the best restaurants, markets, and institutions throughout the San Francisco Bay Area.  We specialize in custom processed meats, poultry and seafood, packaging solutions, and speedy, same-day delivery service.  

Job Description

Customer service role is a critical role in the organization.  Customer service interfaces with customers, sales personnel, and warehouse in order to ensure accurate and timely delivery of products to our customers.  Rep will learn company’s products and policies

  • Take orders via phone / email / fax and ensure they are routed successfully
  • Enter orders into software for picking / routing
  • Discusses product with customers and forwarding advanced questions to sales team

    Qualifications

    • Is fluently Bilingual in Chinese (Cantonese) and English
    • Can multitask in bursts
    • Is Computer savvy

    Additional Information

    Job Site/Interview: Grand Food Inc., 3530 Arden Rd., Hayward, CA 94545.