Do you have a passion for the outdoors and a desire to work for a company in which you can believe?
 
Granby Ranch is your ticket!  Here at Granby Ranch, our mission is to create a community where families, friends, and team members can connect, live, play, and enjoy the natural environment of the Colorado Rocky Mountains. Our community is home to family-friendly skiing and snowboarding, miles of cross-country skiing and snowshoeing, world-class downhill and cross-country mountain biking, a championship mountain golf course, along with private, gold-medal fishing.  It is a true mountain playground! 

More than just four seasons of mountain fun, we also preserve and care for our land. Granby Ranch includes a 451-acre conservation easement that ‘preserves and protects the perpetuity of existing wildlife, natural and ecological values of our property.’ It is on this land that local elk herds spend their winters. 

We also work closely with Headwaters Trails Alliance, a nonprofit advocacy organization for trails in Grand County, to expand and connect the broader community with high quality, low impact trails. Moreover, we donate annually to local organizations, such as the Grand Foundation—a philanthropic organization that seeks to improve the quality of life in Grand County by addressing needs in the areas of health and human services, arts and culture, education, amateur sports, and environment.  As we like to say, ‘a rising tide lifts all boats;’ thus, we strive not only for our own community’s success but for the success of our Grand County neighbors.

Join the Granby Ranch team to become a part of a one-of-kind Rocky Mountain community.

SUMMARY:

The Call Center Agent is responsible for receiving, responding to and following up on all call center phone calls, emails and requests.  This position is also responsible for the successful bookings for Granby Ranch Amenities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain exceptional level of service in all interactions with guests, fellow employees and other departments.
• Answer all call center calls and emails in an efficient and helpful manner.
• Sell and book Granby Ranch Amenity offerings including, but not limited to, season passes, lift tickets, ski school, lodging, dining and other associated packages.
• Respond to and follow up on all requests in a timely manner.
• Assist with all Member Pass and Member Ticket processing and tracking on a regular basis.
• Handle all guest information professionally and in confidence at all times. 
• Work with other departments and Commercial Operations Manager to ensure goals are met and processes are effective within the Call Center operations.                        

OTHER DUTIES AND RESPONSIBILITIES:

• Assist with ticket, retail and rental operations as requested.
• Assist with wedding and group sales calls when Amenity Sales team is not available.

Other duties as assigned. 

• Knowledge, Skills & Ability:
  • Ability to handle guest interactions, both positive and negative, in a professional and courteous manner.
  • Strong working knowledge of computer systems including but not limited to Microsoft Word, Excel and Outlook.
  • Highly developed customer service skills.
  • Knowledge of the area and Granby Ranch services/amenities.
  • Ability to understand and carry out written and verbal instructions.
  • Ability to learn software such as ticketing software.
• Education or Formal Training:
  • High school diploma or equivalent required.
• Experience:
  • Previous customer service and cash handling experience desired.
• Working Environment:
  • Primarily indoor environment answering calls and responding to emails, including the coordination of responses from various departments.
  • Some minimal outdoor work to locate guests, or assist tickets, rentals or retail, in a mountain environment with variable weather conditions.
• Physical Activities:
  • Ability to stand, bend, and sit for long periods of time.
  • Ability to lift up to 20 pounds.
  • Climbing stairs, walking and locating guests outside when necessary.

Note:  This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

All your information will be kept confidential according to EEO guidelines.