About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Role

As an Account Management Lead, you will be responsible in establishing and managing strong business relationships with existing and potential relationship to drive growth for Grab. You will lead all elements of business identification, strategy, partnerships, account management, and execution strategy. You will help co-create the business development plan and roadmap to ensure that it is synchronised with the overall Grab strategic direction and will be the key owner of various business development projects and ensure it have a delivery. You wll report to the City Manager. The role will be onsite.

The Critical Tasks You Will Perform

• Collaborate with City Ops Team, City Growth, & Marketing Team to execute merchant operational excellent, Best campaign strategy, & Marketing strategy
• Lead a team of Account Managers to manage top merchants and in charge of merchant allocation for his/her team
• Make plans on how to achieve target for each AM with clear instruction based on data
• Be responsible for team performance and in charge of guiding the team growth
• Give insight on how the result of ongoing campaign and to suggest / give feedback on how to make it better & proposing campaign that can do better than existing / additional
• Make sure all AM's Portfolio participate on campaign to achieve the topline target
• Understand all ongoing campaign and do random checking to ensure AM understanding
• Be a business consultant for AM & hard dealing merchant supposedly if AM can't handle the merchant & think of better sollution that can be given at the moment
• Improve partner growth by applying a data-driven approach to estimate ROI, analyze KPIs, and improve basket size to build customer loyalty.
• Ensure partners maintain high service and food quality standards. Collaborate with operations, customer service, and partners to resolve issues and maintain consistency.

What Essential Skills You Will Need

• Minimum of 2+ years of sales, business development, or account management
• Experienced in handling and dealing with partners (account management experience)
• An experience driving revenue through partnerships
• Experience balancing multiple sales opportunities
• Proficient in English
• Experience with the on-demand delivery space, and food delivery in particular
• Comfortable to work using laptop and internet
• Experience communicating product benefits appropriate for each prospect
• Work with fundamental data processing tools such as excel (can maintain complex spreadsheets)

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.