About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

The Group Marketplace team supports country teams in managing driver supply, pricing, marketplace strategy, product rollouts, and special projects. We often work with large datasets, deriving insights to create actionable solutions. There is minimal bureaucracy, allowing a quick turnaround from insights to decisions and execution.

Get to Know the Role

You will lead and strategize how our Deliveries Marketplace operates as efficiently as possible - making sure that you serve all customers 100% of the time and serve them at the fastest time possible with the lowest cost. You will be in charge of understanding the country's local operations and propose and execute plans to improve our marketplace.

You will report to our Senior Manager, Deliveries Strategy and be based onsite at our Petaling Jaya office.

The Critical Tasks You Will Perform

• You will manage pricing strategies to drive revenue, growth, and cost optimization for the Malaysia Deliveries business.
• You will design and iterate delivery-partner incentives to optimize acquisition and retention.
• You will develop and implement strategies to enhance delivery speed, reduce costs, and improve customer satisfaction.
• You will manage fulfillment-related functions like batching and allocation to increase efficiency and service quality.
• You will collaborate with product managers to influence product design and facilitate feature rollouts, focusing on configuration settings.
• You will work with business unit leads to align business strategy with marketplace strategy.
• You will analyze metrics to pinpoint areas for improvement and implement necessary changes.

What Essential Skills You Will Need

• Minimum 4 years of ecommerce, management consulting background
• Minimum 2 years of data analytics and visualization/ start up/ tech background
• Technical experience including using SQL, R or Python
• Able to bridge, connect and maintain relationship with different local operations team
• Able to make key business decisions or provide solid recommendations based on data & analytical thinking
• You can collaborate with department leads to translate business strategy into marketplace strategy.
• Strong leadership skills to manage and lead projects

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.