About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

Grab is looking for a Senior Specialist, Commercial Process to design and scale Salesforce solutions across business products. You will partner with sales teams to translate complex requirements into efficient workflows and ensure the successful implementation of long-term commercial tools.

You are passionate about sales process strategy and AI efficiency through technology.

Get to Know the Role

As the Senior Analyst, Commercial Process, you will drive regional growth by designing and optimizing scalable, AI-integrated lead-to-cash workflows and CRM systems.

This role reports to the Head of Sales Operations and be based in Petaling Jaya, working onsite.

The Critical Tasks You Will Perform

• Process Optimization: You will support the end-to-end commercial lead-to-cash process by identifying bottlenecks and implementing workflow improvements across markets.
• Tool Enablement: You will support the rollout and adoption of AI-powered sales tools to improve pipeline visibility, forecasting accuracy, and sales productivity.
• Collaboration: You will partner with Finance, Product, and Tech teams to build automation projects and ensure seamless data flow between systems.
• Documentation & Governance: You will fevelop SOPs, guides, and training materials to standardize commercial best practices across the region.
• CRM Management: You will translate commercial strategies into structured Salesforce workflows, ensuring high data integrity and system performance.
• Project Execution: You will support regional programs aimed at removing friction in the sales cycle and improving overall operational efficiency.

What Essential Skills You Will Need

• You have 3–5 years of experience in Sales Operations, Revenue Operations, Business Analyst, or related roles.
• You have hands-on experience with CRM systems (Salesforce) and sales tech stacks and sales AI tools.
• You have experience translate complex requirements into technical solutions.
• You have execution-oriented mindset: Experience creating detailed demos that are tailored to customers' pain points.
• You have experience with sales metrics, including pipeline management, conversion rates, and revenue tracking.
• You have experience establishing communication and engagement with commercial partners, with the ability to explain technical concepts to non-technical partners.
• You have Project management skills, with experience managing multiple tasks.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.