About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Role

The City Lead owns the end-to-end performance for Banjarmasin, leading city execution, and continuous improvement across demand generation, supply reliability, resource allocation, and growth programs. This role partners with teams to deliver sustainable growth and outstanding customer experience in the city. Reporting to the Assistant Manager, you will be based onsite in our Banjarmasin office.

The Critical Tasks You Will Perform

• Develop city-level strategies and roadmaps to improve outcomes in Banjarmasin.
• Implement marketing campaigns to boost acquisition, awareness, and frequency; localize national programs with city-specific offers.
• Ensure supply reliability by balancing sufficiency, engagement, and quality through targeted activities and monitoring main metrics.
• Improve resource allocation and budgets while ensuring compliance and maximizing Return on investment.
• Identify, pilot, and scale growth opportunities, partnerships, and experiments for sustainable city expansion.

What Essential Skills You Will Need

• Bachelor's degree (S1) from relevant background
• At least 3 years of experience in operations, marketing, or partnerships; multi-vertical experience.
• Proficient in Excel/SQL/BI tools for data-driven actions.
• Experience in managing stakeholders and leading teams.
• Experienced in Return on investment-focused planning and budget ownership.
• Proficient in English, both verbal and written

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.