About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

The Dispatch team at Grab builds and manages the core platform that determines how millions of daily incoming orders across Grab (Transport, Food, Deliveries) can be dispatched to available driver supply. At the heart of it all lies our Driver-partners who are our everyday entrepreneurs – we aim to empower them by creating the appropriate tools and experiences for them to deliver meaningful value on our platform while having access to earning opportunities. The work you do will directly impact the lives of Customers and Driver-partners who rely on Grab for their everyday opportunities.

Get to Know the Role

Reporting to the Senior Product Management Leader, Fulfilment, you will lead the strategy and execution in enabling internal Grab teams and external partners to leverage the Dispatch platform's capabilities and experiences. This is a role that defines our platformisation and external integrations strategy, builds new growth opportunities and unlocks further efficiencies for Grab's users and Driver-partners while collaborating with external partners to accelerate innovation efforts. This is a critical position with a significant impact on our marketplace ecosystem with the opportunity to drive industry-defining changes.

This is an onsite role and based in our Petaling Jaya office.

The Critical Tasks You Will Perform

• Oversee and define the product vision and strategy for our platform integrations products, aligning it with overall product vision and our goals.
• Create a roadmap to build and explore new features and technologies to maintain a competitive edge and improve the value proposition of our platform.
• Develop a robust integration framework and best practices through API documentation and building integration layer services.
• Understand the needs and pain points faced by our internal clients and external users through direct user research and data analysis; translate insights into clear product requirements and specifications.
• Collaborate with your cross-functional team, Grab's Mobility and Delivery product teams and country stakeholders to refine service value propositions, drive go-to-market execution, and enhance product quality for our users.

What Essential Skills You Will Need

• You will have at least 5 years of direct experience in product management at a tech company in either platform or user-centric products.
• You will need to showcase your experience managing the product lifecycle including initial concept, market research, defining product requirements, working with teams and ongoing product management
• You will have experience applying qualitative sense-making with quantitative, data-driven insights, ensuring that all decisions are grounded in analysis and practical understanding.
• You will have experience conveying complex concepts and strategies to team members. This includes distilling technical details for non-technical leadership, translating strategic goals for engineering teams, and providing applicable guidance for operations.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What we stand for at Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.