About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

The Communications team aims to empower and provide delightful communication experiences for our consumers and partners. The scope of our team is broad. We handle everything from ensuring our underlying comms delivery systems are stable and reliable, the internal tools for marketing & ops to craft campaigns, the intelligent optimization layers, and all of our two-way comms channels. It's a large and exciting scope that touches every part of Grab.

As a Platform team, we work horizontally across all teams to build for the future needs of Grab's ecosystem of services and partners. We also push for scalability and reusability to ensure our consumers and partners have a consistent and delightful experience.

Get to Know the Role

As a Lead Product Manager on the Comms team, you will drive the product vision for one of our problem space teams. You'll be at the forefront in building scalable platform solutions that extend across all our products, services, and markets.

Historically, our efforts were focused on providing reliable and cost-efficient communications channels, but we are starting to invest in multiple growth areas within this space. It's an exciting time to join the team, as most of the foundations have been laid for us to start experimenting with innovative ways of solving some of the biggest problems our consumers and partners face.

You will be an individual contributor with a large scope of responsibility, from shaping the strategy, to influencing cross-organizational stakeholders and building alliances with teams to support the execution of your vision.

This role is based onsite at Grab's office in Vietnam, and you'll be reporting to the Senior Product Management Leader - Communication and Marketing Technology Platforms.

The Critical Tasks You Will Perform

Product Vision and Strategy:

• Develop and drive the product vision and strategy for your problem space team, aligning it with the overall product vision and business objectives.
• Create a roadmap that prioritizes and optimally sequences product features to enhance our communication offerings' reliability and user experience.
• Propose and explore new features and technologies to maintain a competitive edge and continually improve our platform's value proposition.

Data-Driven Decisions:

• Leverage data analytics and insights to understand user behavior, gaps in current experience, and discover areas where Comms can enhance the experience for our consumers and partners
• Use data to make informed decisions, optimize existing features, troubleshoot edge cases, and guide the development of new platform capabilities that enable functional teams to achieve their objectives.

Cross-Functional Collaboration:

• Lead a problem space team together with cross-functional leaders from engineering, design, analytics, and business.
• Foster a culture of collaboration and knowledge sharing within the team and across the organization.
• Effectively communicate product updates, roadmap, and performance to stakeholders and leadership, addressing their concerns and incorporating feedback into product iterations.
• Establish strong relationships with internal and external stakeholders, representing the voice of the product and fostering collaboration for mutual success.

What Essential Skills You Will Need

• At least 5 years of experience in Product Management, ideally in roles focusing on communications, messaging, or social experiences in the tech industry.
• Highly proficient in English, particularly in strategic communications with senior business & technical stakeholders.
• Proven success in defining and implementing successful product strategies and roadmaps.
• Demonstrated success in creating and managing products through:
  • Employment of design thinking in synthesizing requirements,
  • Inclusion of customer-centricity into every stage of the product life cycle,
  • Leading by influence of a large, culturally diverse, and distributed team,
  • Making data-driven decisions across the product lifecycle
  • Demonstrated success in managing products from concept to retirement.
• Familiarity with SaaS or technology industry trends.
• High degree of empathy for both peers, partners, and our end-users.
• Passion for creating outstanding and delightful user experience

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.