About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to know the Team

The Malaysia Safety team supports Grab's business verticals and operations in Malaysia and is responsible for all safety-related aspects of the platform. This team drives initiatives to improve User Safety (consumers, driver/delivery partners, merchants) for crime, accidents, and food safety/hygiene by developing tech products, policies, frameworks, communications and training and sharpening internal processes.

As a team, we also help influence the company's overall strategic direction by supporting the top management with safety insights and advice.

Get to know the Role

You will report to the Head of Platform Safety and maintain the database for safety-related incidents and develop actionable insights based on observed trends/analysis. These insights will influence policies and processes to improve user safety. You will also work with cross-functional and country teams to build projects around maintaining high safety and quality standards for Grab users.

This is role is based in Petaling Jaya and onsite.

The Critical Tasks You Will Perform

• You will monitor safety incidents which involve investigating, summarising, tracking, analysing and presenting safety trends.
• You will work with cross-functional teams to execute initiatives identified through audits and post-analysis on process improvements and product rollouts
• You will support the team in operationalising new technological, and product developments rolled out to enhance the safety of our users.

What Essential Skills You Will Need

• You have at least 2 years of experience with proven track record of conceiving, documenting and implementing new processes.
• As part of a team, you will assist in developing complex policies and procedures to prevent and mitigate safety risks.
• You have the ability to analyse and present data comprehensively and accurately, with the drive to execute actionable findings.
• You are proficient in Excel and Google Sheets is a MUST. This includes proficiency in tools to analyse large data sets (e.g. pivot tables). Knowledge of SQL, Tableau or other BI tools will be a plus.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.