About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

We have taken care of our drivers since day one and ensure "Best in class Driver platform experience". Work here is inter-disciplinary – a combination of strategy initiative, data analyzing and operation.

Get to Know the Role

You will be a member of the Driver operations and Community team, a main function of managing supply over 100K across the country. This is hybrid role based in Bangkok. You will report to Senior Manager, Driver Acquisition & Management.

The Critical Tasks You Will Perform

• You are in charge of all driver engagement channels; communications, community, event, training and driver loyalty program.
• You will set direction and manage to balance business point of view/directions with expectation of our driver partners, for smooth initiative implementation.
• You will create a content strategy on a variety of platforms including websites, blogs and social media to expand a company's communications in a way that achieves certain goals like traffic or product adoption.
• You will create strategy, create high impact campaigns, and manage driver community across the country which aim for empowering and creating bond relationships with our partner drivers.
• You will initiate monthly engagement activities to build relationships with driver partners.
• Analyze metrics to determine the output and value of results and use the data to build on communications and engagement plans.
• Promote driver stories to both internal and external parties, to increase awareness and create mutual understanding among drivers and the public.
• You will build relationships with key vocal partners and KOLs.
• Mitigate potential risks or negative impacts of incidents affecting Grab while managing the response to incidents, issues, or crisis situations.
• Coordinate with other teams e.g., driver operation, marketing, and tech team to ensure smooth business operations among all internal collaborators.

What Essential Skills You Will Need

• You will have 5+ years of related working experience
• Identify relevant community metrics (e.g., repeat attendance at events)
• Experience launching community plans (e.g., building an online forum, launching an ambassador program, creating an event series, and writing an email newsletter)
• Provide exceptional customer service and moderate both online and offline community interactions.
• You will have excellent verbal communication and writing skills.
• You show willingness for diligent work with a rigour to achieve team goals.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.