About Grab and our workplace

Grab is Southeast Asia’s leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.

Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles—the 4Hs: Heart, Hunger, Honour and Humility—we work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we're more than a service provider; we're agents of positive change.

Get to know the role

As the Head of Design, you will define and own design outcomes, product quality and co-own the product strategy for the team(s) that you are managing. You will partner with Product, Design and Engineering leadership in exploring the needs of our users and the business and driving the delivery of impactful experiences that drive our mission forward. You will shape the design practice by establishing the value of people-centricity, and getting buy-in for new product ideas and initiatives. 

If you have a user-centric approach, embrace ambiguity and thrive in collaborative environments, then the Grab Design team is the place for you. We’re looking for exceptional design leaders, with track records of growing highly autonomous and impactful teams, who can think strategically and act decisively, and who can help the team positively impact how millions of people across Southeast Asia interact with Grab.

The Critical Tasks You Will Perform

• Define design outcomes, product quality and co-own product strategy.

• Lead design - managing Design Managers and overseeing multiple design teams, ensuring they operate cohesively and deliver high-quality work.

• Mentor and develop Design Managers, helping them advance in their careers.

• Collaborate with senior leadership to shape and scale the overall strategic direction and growth of the organization.

• Foster a culture of creativity, innovation, and collaboration within the design team.

• Propose, shape and drive initiatives that further the design organisation and its vision. 

• Evangelise for and safeguard quality across the organisation - advocating for and establishing new standards of quality.

The Skills You will Need

• 7+ years experience managing high performing design teams. 

• An online portfolio or case studies demonstrating user-centred design and leadership.

• Exceptional understanding of user experience design for the web and mobile.

• Extensive leadership experience on cross-functional product teams.

• Experience managing User Research, Service Design, UX Writing or Design Operations are all a plus.

Benefits at Grab:

We care deeply about your well-being and are committed to supporting you every step of the way. Here are some of the global benefits we offer:

• Protect and provide for your loved ones with peace of mind, knowing we have your back with Term Life Insurance and comprehensive Medical Insurance.
• Craft a benefits package that suits your unique needs and aspirations with GrabFlex, because we believe in empowering you to thrive.
• Embrace the magic of new life and create lasting memories with your family through Maternity and Paternity Leave.
• Life can be overwhelming, but you're never alone. Our confidential Grabber Assistance Programme is here to guide and uplift you and your loved ones through life's challenges.
• Your well-being is our priority. Benefit from our holistic well-being initiatives through Wellbeing@Grab, including health programmes, informative webinars, and vibrant carnivals.
• Achieve a harmonious work-life balance with our FlexWork arrangements, allowing you to adapt and thrive in your personal and professional life.

We’ve got many different benefits hyper localised in each country. Speak to your recruiter during your interview to find out more.

What we stand for at Grab:

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.

We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It’s not a box-ticking exercise; it’s who we are.