About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. Guided by The Grab Way and our four core values of Heart, Hunger, Honour, and Humility, our mission is to drive Southeast Asia forward by creating economic empowerment for everyone

Get to know the team

• You will be part of an exciting team which is responsible for growing and managing the accounts of Enterprise Key Merchants for GrabFood Malaysia.

About this role

• You will manage a portfolio of F&B Enterprise Key Accounts, focusing on building lasting relationships and increasing profitability. You will pitch marketing campaigns and sell new products/programs to increase growth among all merchants. Additionally, you will assist with business identification, partnerships, account management, and execution strategy, reporting directly to the Assistant Manager, Enterprise Merchant Solutions and hybrid working in Malaysia.

The Critical Tasks You will Perform

• You will manage a portfolio of key chain restaurants with a focus on building lasting relationships and increasing profitability/revenue.
• You will liaise with key merchants for merchant-funded promo programs, partnerships, new products, and new features.
• You will identify bottlenecks and potential issues related to merchant operations and deliver solutions to these issues.
• You will drive the growth of key accounts by analyzing data and developing initiatives to increase profitability/revenue aligned with country targets.
• You will execute business improvement projects to create value for both merchants and Grab Malaysia.
• You will evaluate strategic and partnership opportunities, performing a broad range of quantitative and qualitative analyses.
• You will work across functions to tailor merchant-specific needs (e.g., customized reporting, marketing support, integrations).
• You will drive operational excellence by collaborating with the merchants and operations teams.

What Skills You will Need

• You have demonstrated proficiency in excel (can perform complex functions) , PowerPoint, Power BI, and all Google applications.
• You have a Bachelor’s degree or higher, or an equivalent qualification.
• You have 3 years of experience in business/sales operations.
• You have experience in sales, account management, business development, or partnerships, which is a significant advantage but not a requirement.
• You have experience communicating product benefits appropriate for each prospect in both English and Bahasa Malaysia.
• You have experience communicating product benefits appropriate for each prospect.
• You have experience identifying and empathizing with prospects' pain points, validating their issues, and working with senior merchant representatives.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What we stand for at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.