Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we create economic empowerment for the people of Southeast Asia.

Get to Know the Team

We're a high-performing team of passionate, fun-loving, and individuals from diverse backgrounds who share a common mission: helping Grab deliver faster, better, and more efficiently with each product rollout. As a Technical Program Manager in the Grab Tech Governance team, you will collaborate with dynamic engineering teams and support tasks, including risk, compliance, legal, finance, and more, to build processes, services, and tools. You will involve managing regional engagements with Grab's partners.

Get to Know the Role

We are looking for an experienced Lead Technical Program Manager with 8 to 15 years of experience in Technical Program Management (TPM) or a similar leadership role within the tech industry. You have experience working with teams focused on building infrastructure, platforms, and technologies that impact millions of passengers, drivers, and merchants daily. If you have a background in managing complex programs and encouraging long-term relationships with partners, we'd love to hear from you.

The Critical Tasks You Will Perform

• Program Management: Define and lead project timelines and milestones, report progress, and resolve impediments.
• Partner Collaboration: Contribute to quarterly planning and prioritization with Grab Partners, ensuring understanding of tech teams.
• Delivery Management: Ensure that Grab tech teams deliver product offerings as outlined in work orders with partners.
• Process Improvement: identify opportunities to refine processes between Grab and its partners.
• Issue Resolution: Facilitate discussions to troubleshoot project contracts, implementation details, and remove blockers, considering legal, risk, and compliance areas.
• Relationship Management: Serve as the main contact, nurturing relationships with Grab Partners and being a trusted advisor to leadership.

The Essential Skills You Will Need

• Have at least 6 years of experience in Technical Program Management, Business Program, or Account Management.
• Experience in monitoring and analyzing service offerings/usage by partners.
• Familiarity with risk management, compliance, and regional financial, data, and IP laws and regulations.
• Experience in managing contractual agreements and ensuring accountability.

The Nice-to-Haves

• Experience advising on technical solutions.
• Background in working with financial institutions or B2B businesses.
• A commitment to streamlining inefficient processes.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What we stand for at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.