About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. Guided by The Grab Way and our four core values of Heart, Hunger, Honour, and Humility, our mission is to drive Southeast Asia forward by creating economic empowerment for everyone.

Get to Know The Team:

Grab SMB Self Serve enables merchants to engage audiences through advertising across online and offline channels. Applying our ecosystem and user base, we help clients reach their target audiences at scale and accomplish measurable outcomes. Join us in enhancing everyday lives across Southeast Asia.

Get to Know The Role:

• This role is crucial for implementing country strategies and creating growth.
• You will set goals, provide feedback during reviews, and promote self-serve solutions.
• Your responsibilities will include collaborating with partners to develop advertising strategies and driving widespread merchant adoption.
• You prioritize customer satisfaction above all, and value forging strong, lasting relationships, and excel in collaborative environments.
• You will report to the Team Lead of Country Development (Small Medium Business Self-Serve Solutions).

This is a hybrid role and the office is based in Petaling Jaya.

Critical Tasks You Will perform:

• You will acquire and retain advertisers, conducting regular business reviews, and growing merchant success through engagement with important partners, including country PICs, sales teams, and regional marketing and analytics teams.
• You will be a subject matter expert on the GrabAds Self-Serve platform, supporting advertiser growth by building training programs, assisting with localization, and providing post-training analysis.
• You will collaborate with country partners to prioritize plans, implement projects that promote new business and up-sell opportunities, and complete acquisition and retention strategies.
• You will implement regional B2B marketing campaigns, track performance, and ensure best practice sharing for continuous improvement.
• You will engage with important partners, identify partners, and guide merchant success through education programs in main cities.
• You will monitor Self-Serve performance, provide data-driven insights, and gather feedback for product enhancement.
• You will collaborate with SMB Strategy & Planning and Customer Success teams, ensuring operational success and documenting improvements to enhance workflow.

What Skills You Will Need

• You have a Bachelor's Degree and 5+ years of experience in sales or consulting within B2B tech, digital sectors, or growth startups, with international or regional exposure. Advertising experience and Small Medium Business-focused experience.
• You have understanding of the Ads Ecosystem, both online and offline.
• You are process-driven with experience enabling business improvements and experience with sales enablement tools (CRM, content, marketing automation).
• You are a team player who excels in a matrix environment.
• You are motivated with a desire to excel and grow.
• You can interpret complex data and provide applicable insights and using data analysis tools.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What we stand for at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.