Grab is Southeast Asia’s leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.

Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles—the 4Hs: Heart, Hunger, Honour and Humility—we work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we're more than a service provider; we're agents of positive change.

Get to know the Role:

The Driver Pay Operations Associate is a pivotal role within the Center of Excellence team at Grab, dedicated to ensuring the accurate and timely payment of our drivers across all markets in Southeast Asia. This position involves managing the entire driver payment process, from processing to resolving disputes, if any. The successful candidate will work closely with various teams, including finance, operations, and regional teams, to enhance payment systems and processes. This role demands a highly analytical, detail-oriented individual with strong leadership skills and a commitment to excellence.

 The day-to-day activities:

• Oversee the payment process for drivers, ensuring these are processed accurately and on time. Implement checks and balances to minimize errors and maintain payment accuracy
• Manage and resolve any payment disputes or discrepancies raised by drivers, ensuring a fair and swift resolution
• Continually assess and suggest improvements on payment processes and systems to increase efficiency, accuracy, and reliability. Implement best practices for payment management
• Work closely with internal and external stakeholders, BPO vendors, and regional operations teams to ensure seamless payment operations. Coordinate with these teams to implement system improvements and resolve issues
• Generate regular reports on payment metrics, vendor performance, and propose actionable insights to improve driver satisfaction and operational efficiency
• Assist in the setup and optimization of driver payment processes for new markets or regions within Southeast Asia
• Ensure all driver payment processes comply with local regulations and company policies. Identify and mitigate risks associated with payment operations

The must-haves:

• Bachelor's degree in Business Administration, Finance, or a related field
• Previous experience in an administrative, driver, or customer service role would be a preference.
• Strong understanding of processes and systems
• Excellent analytical and problem-solving skills
• Proven ability to manage and resolve disputes effectively
• Excellent communication and interpersonal skills, with the ability to work effectively across different cultures and regions
• Proficient in Google Suite, MS Office, and software; understanding of business scripting languages (SQL, Python, Power BI) is highly preferred.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities

Benefits at Grab:

We care deeply about your well-being and are committed to supporting you every step of the way. Here are some of the global benefits we offer:

• Protect and provide for your loved ones with peace of mind, knowing we have your back with Term Life Insurance and comprehensive Medical Insurance.
• Craft a benefits package that suits your unique needs and aspirations with GrabFlex, because we believe in empowering you to thrive.
• Embrace the magic of new life and create lasting memories with your family through Maternity and Paternity Leave.
• Life can be overwhelming, but you're never alone. Our confidential Grabber Assistance Programme is here to guide and uplift you and your loved ones through life's challenges.
• Your well-being is our priority. Benefit from our holistic well-being initiatives through Wellbeing@Grab, including health programmes, informative webinars, and vibrant carnivals.
• Achieve a harmonious work-life balance with our FlexWork arrangements, allowing you to adapt and thrive in your personal and professional life.

We’ve got many different benefits hyper localised in each country. Speak to your recruiter during your interview to find out more.

What we stand for at Grab:

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.

We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It’s not a box-ticking exercise; it’s who we are.