About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

Our team, comprising of APEX (Automation Platform Experience) and Data Tech units, is committed to providing comprehensive support to platform and development teams in their cloud engineering and developer tools journey.

Get to Know the Role

In Tech Infra, you will be reporting to our Tech Support Engineer Manager, you'll handle level 1 issues, fulfill requests, and support cloud infrastructure and developer tooling. Further you'll support platform engineering, developer tools, and data streams, catering to a diverse range of customers across Grab.

These roles are important for serving our large developer community and managing complex tools and automation requirements. You'll contribute to large-scale data infrastructure and advanced data automation, use monitoring tools to track system metrics and minimize disruptions, collaborate with teams to optimize system performance, conduct post-incident reviews for process refinement, and maintain a dynamic dashboard using SuperSet and Google Data Studio(GDS).

This is hybrid role and the office is in Petaling Jaya.

The Critical Tasks You Will Perform

• You will oversee the knowledge management platform for efficient issue resolution, and serving as an escalation point for managing Grab's largest data platform, providing scalable and resilient open-source big data technologies as services to other teams.
• You will support infrastructure automation and monitoring tools for multiple platform teams within the Kubernetes ecosystem, and assisting in the development of technical roadmaps to address business problems.
• You will participate in incident management and cater to user needs for more real-time data while prioritizing self-service and automation.
• You will collaborate with the infrastructure team to build back-end services, conduct root cause analysis investigations, and understanding, promoting, and enforcing security and compliance procedures.
• You will support the developer community in their requirements, emphasizing self-service and automation where practical, and collaborating with the security team to incorporate their needs into automated guardrails for developer resources.
• You will contribute to the design and implementation of new configurations for cloud resource use, being the initial responder for Tech Monitoring alerts, responding promptly to system and business alerts, investigating issues and determining the need for escalation to on-call engineers.

What Essential Skills You Will Need

• We're looking for someone who has been a DevOps or DevSecOps practitioner with experience operating production services in cloud environments, with 2+ years of experience in software engineering within a distributed systems environment.
• We are looking for working knowledge of multiple databases and big data process engine systems like Hive, Spark, Presto, Kafka, or Apache Flink, along with proficiency in at least one of the programming languages Java, Scala, Python, or Go.
• You are experienced with monitoring tools and experience with log management tools such as Elastic Search, PagerDuty, Splunk.
• You have working experience using GitLab for version control and a genuine experience with cloud infrastructure, CI/CD pipelines, and automation, demonstrated through exploration and experimentation with new products.
• You are well versed in micro-service architectures and willingness to work on-call shift and respond to incidents outside of regular business hours.
• You are proficient in writing efficient SQL queries, experience with reporting tools, and experience working with one or more cloud environments, with a preference for AWS or Azure.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.