About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

Grabber Technology Solutions (GTS) strives to be a technology leader providing predictive and seamless experiences to all Grab employees (Grabbers). Our diverse hybrid working team of technology practitioners is dedicated to delivering personalized IT experiences. We seek individuals who share our customer-centric and innovative values to join our growing team.

Get to Know the Role

You will be the primary IT contact within the country, responsible for IT-related support encompassing operational, application, office builds, service delivery, and escalations.

The Critical Tasks You Will Perform

• Plan, organize, control, and evaluate IT operations: ensure compliance with internal service level agreements (SLAs).
• Design and implement systems and policies: Collaborate with other teams to develop and coordinate systems, services and procedures.
• Ensure data security: Maintain the security of data, network access, and infrastructure systems.
• Implement improvements: Propose solutions to enhance user experience and refine system functionality.
• Provide leadership and manage staff: Recruit and coach employees, communicate job expectations, and appraise performance.
• Monitor team workload: Provide regular updates to management on workload trends.
• Audit systems: Assess outcomes and perform quality control to meet cost/performance objectives.
• Vendor assessment and management: Evaluate vendor capabilities, monitor performance, and provide recommendations.
• Manage corporate device lifecycle: Ensure inventory accuracy and oversee device management.
• Participate in budget planning and management: Support Country IT budget planning and control.
• Collaborate on projects: Support and collaborate in multiple projects, and audits.
• Embody Grab's V.M.P (Vision. Mission. Principles): Lead changes by bringing clarity, energy, and delivering success.
• You will report to the regional team for all IT related matter

What Skills You Will Need

1. IT Operations Management: At least 5 years of experience in managing IT operations, including shaping, and evaluating to ensure Service level agreements compliance.
2. System and Policy Design: Ability to collaborate with other teams to develop and coordinate systems, services and procedures.
3. Data Security Practices: Experience in maintaining data security, network access, and infrastructure systems.
4. Problem-Solving and Improvement: ability to identify and propose solutions for enhancing user experience and system functionality.
5. Leadership and Employee Management: Proficiency in recruiting, training, and performance management of IT staff.
6. Workload Monitoring: Skills in providing regular updates to management on team workload trends.
7. Quality Assurance and Auditing: Experience in auditing systems to meet cost and performance goals.
8. Vendor Management: Ability to assess vendor capabilities and recommend applicable performance improvements.
9. Inventory Management: Experience in managing the lifecycle of corporate devices, ensuring inventory accuracy.
10. Budget Management: Skills in supporting budget planning and control for IT operations.
11. Project Collaboration: Competence in supporting and collaborating on multiple projects, and audits.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What we stand for at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.