Life at Grab:
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know our Team:

This function operates within the Regional Operations Center of Excellence, primarily focusing on orchestrating enhancement of process and system/ product for backend operations services for driver and merchant partners across markets. We are a team that: 

• Celebrates strong collaboration and support and mutual respect. 

• Is passionate about creating and ensuring value for our driver and merchant partners. 

• Strives to do excellent and meaningful work with the clarity of thought, creativity and effective execution. 

• Helps influence the overall operations efficiency of the company, especially involving that of our driver and merchant partners. 

Get to know the Role:

We are seeking a dedicated Merchant Content Associate with primary responsibility to oversee the content management of merchants within our system efficiently. This individual is expected to ensure a seamless and effective content update, configuration and maintenance process across different merchant segments, contributing to the overall success of our operations.

The Critical Tasks You Will Perform:

• Oversee the end-to-end process of content operations for merchants, ensuring a seamless integration into our platform with ultimate objective to maintain high quality merchant 

• Implement strategies and procedures to improve the content operations process efficiency, reduce turnaround times, and enhance merchant satisfaction.

• Collaborate with other departments and teams across all markets of Grab to streamline cross-functional workflows impacting merchant content quality.

• Monitor and evaluate the performance of the content operations process, identifying areas for improvement and implementing solutions to address any issues.

• Ensure compliance with regulatory requirements and company policies throughout the content operations lifecycle.

The must haves:

• Bachelor’s degree in Business Administration, Industrial Engineering or a related field.

• A minimum of 1-2 years of experience in operations or a similar field is essential.

• A proven history of managing and enhancing processes or similar operational workflows is highly desirable.

• Strong analytical and problem-solving abilities are crucial. A keen eye for detail and a focus on process optimization are also important.

Our Commitment:

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.