About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

The Deliveries team grows the GrabFood and GrabMart businesses in Myanmar. The Deliveries team is made up of over 30 Grabbers distributed across 3 functions: merchant acquisition, account management, and merchant operations. The team promote more earning opportunities for tens of thousands of merchant- and delivery-partners.

Get to Know the Role

You will report to the Country Head of Myanmar in a hybrid work arrangement to manage the Deliveries business, from strategy to execution, across all cities in which GrabFood operates. You will have direct oversight of the Deliveries commercials, partnerships, sales, merchant acquisitions, and merchant operations. With full ownership of the Deliveries P&L, it also involves close collaboration with key support departments to deliver the best experience for consumers, merchant- and driver-partners. These support functions include Product, Marketing, Marketplace, Supply Operations, and Customer Support.

The Critical Tasks You Will Perform

1. Performance and marketplace management
   • You are responsible for the merchant and marketplace strategies to maximize the Gross Merchandise Value (GMV) and brand love from merchants, delivery-partners, and consumers.
   • You lead the deliveries P&L and make decisions for investments around commission charged to merchants, direct marketing, and promotion and incentive activities for consumers and delivery-partners.
   • The merchant strategy articulates the directions and activities for merchant acquisition, retention, and growth.
   • You support in creating a marketplace management strategy, which will maximize operational efficiencies in supply use and demand growth. You work with regional product teams to ensure that the strategies are implemented.
   • You will monitor the implementations of these strategies and tracking daily performance to make adjustments to achieve business targets.
2. Strategic Partnerships
   • You personally build relationships and secure partnerships with key merchants and partners.
   • You identify organizations and create opportunities for partnerships that benefit GMV growth or brand love, and lead multiple teams in accomplishing these partnerships.
   • You guide the team in structuring commercial offers and creating negotiation strategies.
   • You work with regional teams to retain and grow international F&B brands.
3. Team management & collaboration
   • You provide close mentoring and guidance to all members of the Deliveries team.
   • You ensure a safe, collaborative, and enjoyable working environment for your team members.
   • You facilitate smooth collaboration with the multiple teams such as Product, Marketing, Marketplace.
   • You lead operational efficiency by identifying process improvement opportunities and instilling a continuous improvement mindset to the team.

What Essential Skills You Will Need

• You have more than 8 years of experience in sales and business development, and leading large sales teams/agents.
• You have experience partnering and collaborating with different departments and external partners to ensure support and understanding.
• You have experience analysing market trends and problem solves quickly.
• You have experience in digital marketplace dynamics and large-scale operations to improve efficiency and growth.
• You have experience adapting to a dynamic work environment and desire to challenge norms and seek improvements in areas you touch.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What we stand for at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.