Goodwill Industries of Southern New Jersey & Philadelphia is a nonprofit, community-based organization. Goodwill works to enhance the dignity and quality of life of individuals and families by strengthening communities, eliminating barriers to opportunity, and helping people in need reach their full potential through learning and the power of work. Through our job training and career services, Goodwill helps local residents with disabilities and disadvantages obtain the marketable job skills needed to become employed.

The Donation-Utility Associate receives all donations in an expedient manner and places items in the appropriate place in the production room or salesfloor. The Donation-Utility Associate operates company-owned equipment and delivers customer service with respect, dignity, and builds loyalty to the Goodwill brand. 

SPECIFIC DUTIES

1. Follow all Goodwill policies and safety procedures. Must possess professional etiquette.
2. Accepts all donations from customers and provides a positive customer experience.
3. Responsible for correctly labeling outgoing gaylords.
4. Ensures that receipt is offered to each donor, regardless of size of donation.
5. Maintains the placement of all merchandise and maintains the organization of the production room.
6. Assists customers with loading furniture or other items.
7. Assists with sale tickets and sold signs for furniture, electrical, and other large items.
8. Assists in loading or unloading of merchandise onto/off trucks or trailers as needed.
9. Operates pallet jack, sit-down and/or standing forklift safely.
10. Conducts daily safety inspection on all company owned equipment including sit-down and standing forklifts.
11. Reports all non-employee and employee injuries in a timely by notifying store manager.
12. Responsible for following and ensuring all safety rules are complied with and appropriate safety equipment is used. Ensures work areas are maintained in a clean, uncluttered, hazard free condition. Immediately takes action and/or reports any unsafe or potential hazards.
13. Must maintain a clean and neat personal appearance at all times. Must wear company issued uniform.
14. Regular attendance is required.
15. All other essential duties as assigned.

1. Customer Service – Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.

2. Honesty/Integrity – Ability to be truthful and be seen as credible in the workplace. 

3. Sound and Timely decisions – Using knowledge and experience to make sound decisions that will impact business goals and strategies; creates an environment where other Leaders and/or Team Members are empowered to make decisions.

4. Reliability – The trait of being dependable and trustworthy.

5. Enthusiastic – Ability to bring energy to the performance of a task.

6. Accuracy – Ability to perform work accurately and thoroughly.

7. Ability to communicate and understand instructions, both verbal and written, in English.

8. Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours.

9. Ability to be flexible and assist other areas of the store when needed.

10. Vision corrected to within normal limits.

11. Ability to function in a hectic work environment with occasional periods of high stress.  

We appreciate the interest of all candidates, however, only those selected for an interview will be contacted.

EOE M/F/Vet/Disability