Goodwill Industries of Southern New Jersey & Philadelphia is a nonprofit, community-based organization. Goodwill works to enhance the dignity and quality of life of individuals and families by strengthening communities, eliminating barriers to opportunity, and helping people in need reach their full potential through learning and the power of work. Through our job training and career services, Goodwill helps local residents with disabilities and disadvantages obtain the marketable job skills needed to become employed.

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POSITION PURPOSE

The Customer Service Associate works as a member of the store sales team to lead a positive customer and brand experience, and promote sales. The Customer Service Associate is responsible for running registers as well as working to maintain sales floor standards. The Customer Service Associate delivers customer service with respect, dignity, and builds loyalty to the Goodwill brand. The position is a member of the Retail Team.

SPECIFIC DUTIES

1. Follow all Goodwill policies and safety procedures. Must possess professional etiquette.

2. Greet customers entering and thank customers leaving establishment.

3. Complete opening and closing procedures as necessary.

4. Maintains sales floor by recovering sales floor and dressing rooms.

5. Establish or identify prices of goods via the type of merchandise, identifying markings, or asking for help from an on-site manager or supervisor.

6. Ability to utilize systems, including phones and paging systems and make regularly scheduled announcements.

7. Maintain a clean, organized sales floor by recovering standards through colorization and/or sizing of merchandise and organization of wares and furniture.

8. Maintains interior and exterior of store in a neat, clean, and orderly manner (includes vacuuming, dusting, cleaning bathrooms, mopping floors, washing windows, etc.).

9. Must maintain a clean and neat personal appearance at all times. Must wear company issued uniform.

10. Regular attendance is required.

11. All other essential duties as assigned.

JOB QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Customer Service – Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.

2. Honesty/Integrity – Ability to be truthful and be seen as credible in the workplace. 

 3. Sound and Timely decisions – Using knowledge and experience to make sound decisions that will impact business goals and strategies; creates an environment where other Leaders and/or Team Members are empowered to make decisions.

4. Reliability – The trait of being dependable and trustworthy.

5. Enthusiastic – Ability to bring energy to the performance of a task.

6. Accuracy – Ability to perform work accurately and thoroughly.

7. Ability to communicate and understand instructions, both verbal and written, in English.

8. Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours.

9. Physical Demands and Work Environment Physical Demands:

• Lift/Carry Stand C (Constantly) Walk F (Frequently)
• Sit N (Not Applicable)
• Handling / Fingering C (Constantly)
• Reach Outward F (Frequently) 10 lbs. or less 11-20 lbs. 21-50 lbs. 51-100 lbs. Over 100 lbs. C (Constantly) C (Constantly) O (Occasionally) N (Not Applicable) N (Not Applicable)
• Reach Above Shoulder O (Occasionally) Push/Pull Climb O (Occasionally) 12 lbs. or less C (Constantly)
• Crawl N (Not Applicable) 13-25 lbs. C (Constantly) Squat or Kneel O (Occasionally) 26-40 lbs. F (Frequently)
• Bend F (Frequently) 41-100 lbs. O (Occasionally) N (Not Applicable) 

 Activity is not applicable to this occupation. O (Occasionally) 

 Occupation requires this activity up to 33% of the time (0 – 2.5+ hours/day) F (Frequently) 

 Occupation requires this activity from 33% of the time (2.5 – 5.5+ hours/day) C (Constantly) 

 Occupation requires this activity more than 66% of the time (5.5+ hours/day)

10. Ability to be flexible and assist other areas of the store when needed. 1

1. Vision corrected to within normal limits.

12. Ability to function in a hectic work environment with occasional periods of high stress.

EDUCATION/EXPERIENCE 

 High School or GED equivalent preferred but not required. Excellent math skills preferred. 

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

We appreciate the interest of all candidates, however, only those selected for an interview will be contacted.

EOE M/F/Vet/Disability