Retail Store Manager - $3000 Sign on Bonus

  • Full-time

Company Description

Goodwill Northern New England, a nonprofit social enterprise established in 1933.

For decades, Goodwill Northern New England has delivered workforce development and community inclusion services to people who struggle to find personal stability. Goodwill NNE provides direct employment opportunities through its retail and cleaning businesses in Maine, New Hampshire, and Vermont, as well as neuro rehabilitation services, residential programs, and day programming for adults with disabilities or deafness in Maine.  

Our core beliefs guide our relationships with program participants, customers, employees – and the earth.  We believe in generosity, opportunity, community, sustainability, and transparency.  These beliefs guide us as we help people achieve personal stability and thrive as active, independent members in the communities we are all a part of.

Job Description

Full-time salaried position - Starting Pay $44,500 + $3000 Sign on Bonus

Position is also eligible for up to $6200 in performance based annual bonus

In addition to employment that is fulfilling, meaningful and supportive, Goodwill employees also receive:

  • Medical, Vision, Dental & Flex Spending offered
  • 403(b) retirement plan with Employer Match
  • Employer Paid Short & Long Term Disability
  • Employer Paid Life Insurance
  • Generous Paid Time Off Plan
  • Paid Holidays
  • 40% Employee discount at Goodwill stores in ME, NH & VT
  • Valuable job training with growth potential
  • Discount on personal cell phone plans
  • Local community discounts

A Goodwill Store Manager has many roles in the store that are critical to the stores success. Recruiting, retaining and developing staff is one of the primary responsibilities of the Manager. You will also oversee the daily operations and will be responsible for providing an exceptional customer experience. Goodwill stores are more than retail sales they help support the Goodwill vision in supporting local communities.
Goodwill Northern New England is an influential social enterprise that creates jobs, delivers needed services for people with diverse challenges, and uses environmentally friendly products and processes — all while earning revenue to pay for and expand innovative workforce services.

Job Summary

1) Manages day-to-day operations of Goodwill Retail store with gross sales of $1,000,000 to $1,999,999

  • Interviews/hires new store personnel; trains store personnel in job duties
  • Maintains store records including all cash, sales, deposit, expense reports, payroll sheets
  • Responds to customer complaints, examines returned merchandise, and resolves problems

2) Represents the Agency in all interactions with other members of the Goodwill community and with the general public, supporting the agency Vision of creating sustainable communities that thrive through the fullest participation of their diverse residents.

3) Furthers the organizational commitment to triple bottom line results: integrating social, economic and environmental goals into thinking, planning and actions. 

Essential Functions

Communication:

  • Responds to customer complaints, examines returned merchandise, and resolves problems in order to promote good public relations 
  • Participates in retail strategic planning as assigned
  • Mentors and trains peers in best practices as assigned

Knowledge:

  • Maintains a clean and safe work environment with focus on safety and loss prevention
  • Enrolls self and staff in Agency standard trainings in a timely manner.
  • Develops professionally through enrollment and successful completion of retail/business related classes/trainings
  • Analyzes store merchandising  needs and ensures adequate levels of inventory through consistent achievement of production goals

Administration:

  • Interviews/hires new store personnel; trains store personnel in job duties; ensures employee compliance with security, sales, and record-keeping procedures and practices, as well as with other Agency policies
  • Maintains store records including all cash, sales, deposit, expense reports, payroll sheets and other records required by the Agency or by applicable law
  • Prepares reports for management meetings; actively participates in scheduled meetings in order to present relevant issues and concerns

Supervision:

  • Supervises and coordinates store personnel; assigns duties and schedules break periods, work hours, and vacations; resolves problems among store personnel and promotes teamwork
  • Oversees the operations and maintenance of store premises to ensure adequate security and compliance with safety and environmental codes and ordinances as well as with the Agency’s health and safety standards
  • Ensures that store opening and closing procedures are followed; secures all store premises including building where applicable.

Financial:

  • Achieves projected sales and budget goals; manages expenses to ensure positive contribution. 

Requirements

  • High school diploma or GED.
  • 5+ years experience in retail environment
  • 2+ year experience in a supervisory position
  • Demonstrated ability to communicate verbally and in writing in a courteous and professional manner
  • Demonstrated ability to handle strenuous physical activity including occasional heavy lifting
  • Valid driver’s license permitting operation of a vehicle in the state where employed; safe driving record
  • Automobile insurance that meets minimum state requirements
  • Criminal background check that meets Agency standards.

Preferred

  • Previous management experience

Physical Effort/Occupational Risks 

  • Ability to stand and move about for extended periods of time with only short rest breaks; reach, bend, stoop to handle product.
  • Heavy Work - Exerting up to 100 lbs. of force occasionally, and/or up to 50 lbs. of force frequently, and/or up to 20 lbs. of force constantly to move objects.
  • Medium Work – Exerting up to 50 lbs. of force occasionally, and/or up to 30 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.
  • Repetitive hand movement required.
  • Sitting, Standing, Walking
  • Carrying, Grasping, Typing
  • Stooping/Crouching
  • Near Vision
  • Hearing
  • Talking

Qualifications

Requirements

  • High school diploma or GED.
  • 5+ years experience in retail environment
  • 2+ year experience in a supervisory position
  • Demonstrated ability to communicate verbally and in writing in a courteous and professional manner
  • Demonstrated ability to handle strenuous physical activity including occasional heavy lifting
  • Valid driver’s license permitting operation of a vehicle in the state where employed; safe driving record
  • Automobile insurance that meets minimum state requirements
  • Criminal background check that meets Agency standards.

Preferred

  • Previous management experience

Physical Effort/Occupational Risks 

  • Ability to stand and move about for extended periods of time with only short rest breaks; reach, bend, stoop to handle product.
  • Heavy Work - Exerting up to 100 lbs. of force occasionally, and/or up to 50 lbs. of force frequently, and/or up to 20 lbs. of force constantly to move objects.
  • Medium Work – Exerting up to 50 lbs. of force occasionally, and/or up to 30 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.
  • Repetitive hand movement required.
  • Sitting, Standing, Walking
  • Carrying, Grasping, Typing
  • Stooping/Crouching
  • Near Vision
  • Hearing
  • Talking

Additional Information

All your information will be kept confidential according to EEO guidelines.