Residential Program Coordinator-Supported Living-Portland

  • Congress St, Portland, ME, USA
  • Full-time

Company Description

Goodwill Northern New England, a nonprofit social enterprise established in 1933.

For decades, Goodwill Northern New England has delivered workforce development and community inclusion services to people who struggle to find personal stability. Goodwill NNE provides direct employment opportunities through its retail and cleaning businesses in Maine, New Hampshire, and Vermont, as well as neuro rehabilitation services, residential programs, and day programming for adults with disabilities or deafness in Maine.  

Our core beliefs guide our relationships with program participants, customers, employees – and the earth.  We believe in generosity, opportunity, community, sustainability, and transparency.  These beliefs guide us as we help people achieve personal stability and thrive as active, independent members in the communities we are all a part of.

Job Description

Goodwill NNE is seeking a high-energy Residential Program Coordinator for our Supported Living Program in Portland, Maine. This individual reports to the Program Manager, and offers a great opportunity for a Direct Support Professional to learn and develop management skills. In addition to providing direct care to residents, working as a Residential Program Coordinator can support your long-term career goals in the rewarding Human Services field.

Feel good about where you work!

Goodwill Northern New England is an influential social enterprise that creates jobs, delivers needed services for people with diverse challenges, and uses environmentally friendly products and processes — all while earning revenue to pay for and expand innovative workforce services in Maine, New Hampshire and northern Vermont. We operate retail stores, employment services, neuro rehabilitation centers, residences for people needing 24/7 support and cleaning/property services.

Goodwill Northern New England — good works here!

In addition to employment that is fulfilling, meaningful and supportive, Goodwill employees also receive:

  • Medical, Vision, Dental & Flex Spending offered
  • 403(b) retirement plan
  • Paid Short & Long Term Disability
  • Paid Life Insurance
  • Generous Paid Time Off Plan
  • Paid Holidays
  • 30% Employee discount at Goodwill stores in ME, NH & VT
  • Valuable job training with growth potential
  • Discount on personal cell phone plans
  • Local community discounts

Starting Hourly Wage:  $15.00 to $16.00, depending on experience

  • Working Hours:  Sunday thru Thursday

Job Summary:

1) Assists the Residential Program Manager with the operation of a residential, deaf, or community program, and participates in the management of staff ensuring that all service recipients’ needs are met.

  • Responds to urgent matters related to service recipients, employees and the facility, in the absence of the Residential Program Manager.
  • Assists in assuring the quality of designated program in relation to service recipient needs and satisfaction.
  • Works to ensure that all necessary certifications for facility staff are current within agency policy.
  • Proactively engages the residents while setting examples in expectations for the staff.

2)  Represents the Agency in all interactions with other members of the Goodwill community and with the general public, supporting the agency Vision of creating sustainable communities that thrive through the fullest participation of their diverse residents.

3)  Furthers the organizational commitment to triple bottom line results: integrating social, economic and environmental goals into thinking, planning and actions.

Essential Functions:


  • Communicates with program employees about service recipient progress.
  • Responds to urgent matters related to service recipients, employees and the facility, in the absence of the Residential Program Manager.
  • Carries a phone and is available on-call as needed and as assigned by the Residential Program Manager.


  • Assists in assuring the quality of designated program in relation to service recipient needs and satisfaction.
  • Ensures the proper implementation for the overall medication administration, medical care and service coordination as needed.
  • Keeps abreast of current events within designated program and informs stakeholders of important issues/trends.
  • Assumes direct support specialist responsibilities as needed.
  • Works to ensure that all necessary certifications for facility staff are current within agency policy.


  • Assists in coordinating information and services with interested parties inside and outside the Agency, to include; providers, family, guardians, government regulators, payors, community and day treatment services.
  • Monitors the maintenance of Agency vehicle as well as transportation budget- where applicable Produces accurate and timely clinical, billing, administrative and other documentation as required.
  • Works to ensure the routine maintenance, safety/health standards in accordance with The Regulations Governing the Licensing/Functioning of Assisted Living Housing Programs, state, local laws and accreditation.


  • Assists the Residential Program Manager with daily personnel issues, to include: employee schedules; employment status paperwork; and performance evaluations.
  • Assists the Residential Program Manager to ensure that program employees are following individual service plans and aiding with the achievement of goals.


  • Helps the Residential Program Manager to monitor budgetary concerns within program, including: staffing costs; maintenance repairs and supplies; food budget; and costs associated with running the facility.


  • BA/BS or equivalent work experience in related fields
  • Three years of experience in human services setting
  • One year of supervisory responsibility or equivalent service to the Agency
  • Prior work experience with persons with challenging behaviors
  • Certification and licenser as determined by program requirements
  • Valid driver’s license permitting operation of a vehicle in the State of Maine with a satisfactory driving record
  • Reliable transportation and proof of auto insurance
  • Criminal background check that meets Agency standards
  • The ability to stand or sit for long periods of time. Perform range of motion tasks that include but not limited to; reaching, bending, stretching and stooping.
  • Ability to lift up to fifty (50) pounds and push 175 pounds.  

Preferred Qualifications:

  • Direct Support Professional Certification (or College of Direct Support)
  • Active CRMA, CRMA 40 Preferred
  • NAPPI or Behavioral Intervention Certification
  • CBIS (When applicable)

Additional Information


  • All your information will be kept confidential according to EEO guidelines.

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