Warehouse Shift Supervisor

  • 49 Sanford Dr, Gorham, ME 04038, USA
  • Full-time

Company Description

Goodwill Northern New England, a nonprofit social enterprise established in 1933.

For decades, Goodwill Northern New England has delivered workforce development and community inclusion services to people who struggle to find personal stability. Goodwill NNE provides direct employment opportunities through its retail and cleaning businesses in Maine, New Hampshire, and Vermont, as well as neuro rehabilitation services, residential programs, and day programming for adults with disabilities or deafness in Maine.  

Our core beliefs guide our relationships with program participants, customers, employees – and the earth.  We believe in generosity, opportunity, community, sustainability, and transparency.  These beliefs guide us as we help people achieve personal stability and thrive as active, independent members in the communities we are all a part of.

Job Description

We want to hire friendly people. That’s pretty much the main requirement of this job. We need people who can be kind, even in challenging situations. If you can be a kind, flexible teammate who is open to ever-changing tasks, we want you on our team!

In addition to employment that is fulfilling, meaningful and supportive, Goodwill employees also receive:

  • Medical, Vision, Dental & Flex Spending offered
  • 403(b) retirement plan with employer match
  • Paid Short & Long Term Disability
  • Paid Life Insurance
  • Generous Paid Time Off Plan
  • 30% Employee discount at Goodwill stores in ME, NH & VT
  • Valuable job training with growth potential
  • Discount on personal cell phone plans
  • Local community discounts
  • Paid Holidays

Starting at: $14.00 per hour!

Job Summary: A brief, general statement of the more important functions and responsibilities of the job

Assists the Warehouse Coordinator and Warehouse Operations Manager with the warehouse operations. Assumes full responsibility for all warehouse operations in the absence of the Coordinator or Operations Manager.

  • Understands and trains staff on department equipment operations, safety concerns/maintenance requirements
  • Participates in effective day-to-day operations of all warehouse operations, outlet store and after market departments.

Represents the Agency in all interactions with other members of the Goodwill community and with the general public, supporting the agency Vision of creating sustainable communities that thrive through the fullest participation of their diverse residents.

Furthers the organizational commitment to triple bottom line results: integrating social, economic and environmental goals into thinking, planning and actions.

Essential Functions:


  • Establishes and understands production goals and monitors progress against those goals.
  • When a significant variance occurs the supervisor will take actions to correct the problem and notify Manager of variance.
  • Works with internal and external equipment maintenance personnel to ensure consistent equipment operations.
  • Help customers locate merchandise, answer questions and relieves sales associates at peak times
  • Reports and analyzes inventory discrepancies in both New Goods and Donated goods
  • Listen to internal and external customer complaints, examine returned merchandise, and resolve problem

Knowledge: Functions that pertain to learning and maintaining levels of information necessary for success.

  • Insures quality control of proper grading of Aftermarket product to assure customer satisfaction.
  • Understands and trains staff on department equipment operations, safety concerns/maintenance requirements
  • Ensures that warehouse teams have adequate supplies necessary to meet their goals including baling wire, pallets, gaylords, tools, shrink wrap, PPE, housekeeping and others.
  • Stocks shelves, counters, bins, and racks. Processes customer sales using a cash register and other equipment
  • Receives donations, provides donation receipts and assists donors
  • Operates powered and manual material handling equipment. Inspects pallets, unload trucks and complete required paperwork.


  • Coordinates daily staffing needs for Warehouse Operations shifts with production and safety priorities.
  • Establishes and maintains records as directed which could include inventory control, production, recruiting, onboarding, attendance/performance management, payroll, invoicing, and shipping.
  • Submits data to appropriate stakeholder(s) on an as-needed basis.
  • Closes registers: totals/summarizes funds received, endorses checks, prepares bank deposit slip, and makes deposit.
  • Assists w/performance management and hiring process.
  • Prepares orders and loads for shipments. Participates in processing new goods shipping and receiving.


  • Supervises personnel performing training, sorting, processing, inventory control, packing and baling activities including all warehouse associates and forklift operators.
  • Assists Warehouse Management w/general management/operations
  • Open/close store; secures all store premises including building where applicable
  • Maintain store/warehouse premises in clean, safe and efficient manner.
  • Supervise personnel in absence of Managers


  • Understanding of departmental budget and expense control




  • Criminal background check that meets Agency standards
  • Valid driver’s license permitting operation of a vehicle with a safe driving record
  • Certified to operate forklift within 30-days of hire
  • Demonstrated ability to provide supervision and instruction to a diverse workforce.
  • Demonstrated working knowledge with various material handling machinery and vehicles
  • 1+ years experience in warehouse or production supervision or related field
  • High School Diploma/GED
  • The ability to: sit, stand, bend, reach, and lift.
  • Ability to push/pull up to fifty (50) pounds.


Additional Information

All your information will be kept confidential according to EEO guidelines.