ABOUT GOOD RETURN

Good Return's mission is to enable those who are marginalised and excluded to achieve economic empowerment through responsible financial inclusion and capability development. We do this by engaging with partners across the Asia Pacific, where two-thirds of the world’s poor live. We help them deliver better financial services and economic opportunities to those living in poverty.

Our work focuses on promoting responsible inclusive finance, building financial capability & consumer empowerment, and providing access to credit through our micro lending platform and impact investment programming to support SMEs in the agricultural sector. 

Good Return is the registered business name of World Education Australia, an Australian Aid accredited agency and member of the Australian Council for International Development (ACFID). We hold Australia Financial Services License granted by the Australian Securities and Investments Commission. Visit www.goodreturn.org.au for more information.

ABOUT OUR PARTNERS

We have been working in partnership with various Financial Service Providers across the Asia Pacific Region since 2010. Our current partners are located in Cambodia, Indonesia, PNG, Nepal, Philippines, Myanmar, Solomon Islands, Fiji, Tonga and Australia.

Our partnerships are based on a shared mission to provide responsible and inclusive financial services to people living in poverty as well as build the financial capability of consumers. 

Our microfinance partners are committed to improving their social performance management systems, which includes implementing the seven client protection principles.

Please visit our website (www.goodreturn.org.au) for further information on our partners.

Scope of position: 

Good Return is looking for a resourceful and innovative project manager, with a passion for financial inclusion and building money confidence skills for marginalised communities. Our approach to financial capability training is innovative and our Consumer Awareness and Financial Empowerment (CAFE) Initiative is highly regarded in our region. Using your strategic thinking and leadership skills, you will take the CAFE Initiative to new locations and new partners, and build an enhanced program of digital learning. The role involves travel and working closely with managers across the Asia-Pacific. If you an experienced project manager ready for an exciting challenge in a role that is vital to our region, apply today

The CAFE Program Manager is responsible for managing and developing the CAFE initiative with optimal use of staff and financial resources, with the support of the Regional Managers. 

The CAFE Program Manager works closely with the Design Team and the Program Impact & Effectiveness Manager and with partner agencies to achieve high-quality program outcomes and to ensure the scale-up of the program, in particular by the development and deployment of a digital component of the program. The role requires regular travel, and the incumbent is expected to be available to travel up to 50% of the time, as required to ensure effective oversight of the CAFE initiative.

RESPONSIBILITIES:

1. CAFE initiative Program Management, Reporting and Implementation (50%)

• Ensure the implementation of CAFE Initiative within Good Return policies and according to:

1. Program Manual processes and associated documentation
2. Good Return Program Strategy
3. CAFE Digital roadmap (under development)
4. Management decisions

• Support CAFE team to manage and achieve:

1. Program targets and work plan milestones
2. Program outcomes
3. Income (i.e. new funding or revenue) and expenditure targets
4. Team and individual goals

• Engage regularly with program partners to better understand their needs, in order to provide input into ongoing program design.
• Engage regularly with CAFE learners and clients in order to develop empathy for their needs and motivations, using these insights to deliver a targeted intervention under the scope of CAFE Initiative.
• Define CAFE Digital roadmap and implement its activities.
• Support the development of presentations, articles and marketing content for communication, marketing, fundraising and stakeholder relations.
• Provide support (such as mentoring and coaching, training, workshops, virtual sessions) to enable the CAFE Program team to develop professionally and achieve individual and program objectives.
• With the support of Program Impact & Effectiveness Manager, implement M&E strategies/plans for the CAFE Program to capture data and insights that inform organisational learning and program effectiveness.
• Ensure comprehensive and timely reporting to donors and partners.

KPIs

1. CAFE Program management documentation is current
2. Achievement of annual program targets within allocated budget
3. Program partners and clients report satisfaction with program management and outcomes
4. Program staff report that they are supported to challenge themselves professionally and achieve program targets
5. Program monitoring data/insights are captured and reported systematically, with a high degree of accuracy and quality

3. CAFE F2F curriculum/learning material development and maintenance (15%)

With the support of the Design Team:

• Identify, define, and understand learning needs within the financial inclusion and livelihoods space, contextualised to countries in Asia and the Pacific
• Support the design, development, pilot and  maintenance of  CAFE curriculum, resources, and learning materials that are cost-effective, scalable, and/or leverage digital channels
• Support the development of digital tools to complement  financial capability activities

Working with RIF Academy Team:

• Develop a strategy and content to leverage eLearning as a tool to effectively scale CAFE

Working with Technology Lead:

• Support the development and use of a new CAFE.app tool for regular program monitoring, liaising with digital service providers where necessary

KPIs:

1. CAFE curriculum and materials reflect industry best practice or offer new approaches to behavioural issues
2. Digital tools developed, deployed and maintained

4. CAFE Development (35%)

• With the support of Regional Managers and Program Director, define and adjust CAFE strategy and deployment, with a special focus on the digital component of CAFE - ensure this strategy and deployment are understood by and shared within the Program team.
• With the support of Regional Managers and Country Coordinators, identify and onboard new partners to participate in CAFE in countries where it operates.
• Participate in proposal writing related to CAFE - ensure a good relationship with current and potential donors
• Explore potential extension of CAFE in different countries and supervise CAFE adaptation to new contexts. 

KPIs:

1. Clear strategy and Big Rocks, updated, discussed and shared
2. Number of new partners enrolled in CAFE Initiative
3. Number of proposal writing participation

REQUIRED SKILLS & ATTRIBUTES:

• Masters in business, finance, education or related field (or equivalent technical experience) 
• Sound knowledge of digital courses design and management.
• Min 3-5 years of experience in the areas of digital financial education, e-learning platforms etc.
• Current knowledge of emerging issues in digital financial inclusion, financial education and behavioural economics.
• Local language skills or willingness to learn
• Ability to work in a diverse team environment.
• Strong interpersonal, negotiation and cross-cultural communication skills
• Ability to pursue income targets from partners, bilateral and multilateral donors
• Ability to undertake occasional international travel.
• Confidence in using and adopting new technology (mobile apps, eLearning)

Applications can be submitted by selecting the 'I'm interested' link below.

Please indicate how you heard about this position.

Enquiries can be directed via the Good Return website https://goodreturn.org.au/contact/

Applications close: Please apply as soon as possible. Applications will be reviewed continually. 

Location: Phnom Penh Regional Office or from home in Nepal, Philippines, Fiji, Solomon Islands, PNG or Tonga.

Additional notes: 

• Good Return is an inclusive organisation. We strive to build a team that truly represents our diverse society and those of the Asia-Pacific communities we operate in. We actively encourage all applicants, regardless of gender, age, ethnicity, disability and sexuality, to apply. If you require adjustments to the recruitment or interview process to accommodate your specific needs, let us know and we will try to provide them.
• Good Return is a child safe organisation. Our recruitment processes reflect our commitment to the protection of children from abuse; successful candidates will need to comply by our Child Protection Policy and undergo pre-employment checks.