ABOUT GOOD RETURN

Good Return's mission is to enable those living in poverty to achieve economic empowerment through responsible financial inclusion and capability development. We do this by engaging with partners across the Asia Pacific, where two-thirds of the world’s poor live. We help them deliver better financial services and economic opportunities to those living in poverty.

Our work focuses on promoting responsible inclusive finance, building financial capability & consumer empowerment, and providing access to credit through our micro lending platform and impact investment programming to support SMEs in the agricultural sector. 

Good Return is the registered business name of World Education Australia, an Australian Aid accredited agency and member of the Australian Council for International Development (ACFID). We hold Australia Financial Services License granted by the Australian Securities and Investments Commission. Visit www.goodreturn.org.au for more information.

ABOUT OUR PARTNERS

We have been working in partnership with various Financial Service Providers across the Asia Pacific Region since 2010. Our current partners are located in Cambodia, Nepal, Philippines, Myanmar, Solomon Islands,  Fiji, Tonga and Australia.

Our partnerships are based on a shared mission to provide responsible and inclusive financial services to people living in poverty as well as build the financial capability of consumers. 

Our microfinance partners are committed to improving their social performance management systems, which includes implementing the seven client protection principles.

Please visit our website (www.goodreturn.org.au) for further information on our partners.

Scope of position  

RIF Academy LMS Officer is responsible for managing the LMS Platform under the RIF Academy program. Her/his role is to maintain the platform effectively for 24/7 accessibility by the users ; and to resolve  issues encountered from all users.

RESPONSIBILITIES

Setting up and maintaining LMS Platform

• Set up and customize LMS Platform for Good Returns partners
• Provide training and ongoing technical support on LMS management to partners
• Provide assistance to the RIF Academy program team on implementing eLearing activity for both in organization and stakeholders
• Effectively lead the “Testing Environment” for all development cycle within the program 
• Make sure that the LMS works properly and act fast if it comes to bugs and unexpected errors.
• Help the learners with any issues with direct communication as well as perform as a standby agent support for the partners’s technical team through the helpdesk system.

KPIs:

• LMS Platform functions are running smoothly and accessible 24/7
• Onsite and off-site supports to all users, learners and partners are satisfied taken into account
• LMS Administration Learning Materials are developed, localised and updated into HelpDesk system 
• Provide capacity building on technical to RIF Academy partners and relevant stakeholders 

Other duties relevant to the position as required.

• Provide support/join a wider team in exchange knowledge activities and in-house professional development.

KPIs:

• At least once per year, conduct/support in-house training activities.

SKILLS & ATTRIBUTES

Essential

Ideally, the candidate will have appropriate graduate qualification and 3+ years relevant experience, and she or he should prove to:

• Have satisfying technical and interpersonal skills (including satisfying computer skills and flawless business communication)
• Have advanced organizational and time management skills
• Have to be a quick-witted person eager to learn, with an eye for details
• Have a dedicated approach and perfect understanding of organization’s policy and goals when it comes to learning.
• to be completely familiar with the compliance requirements in organization.
• to be ready to work on a given task over and over again, in order to come up with an impeccable solution.
• Well understand web-based development process 
• Be able to manage cloud base system
• Well understand the programming language at least HTML,Javascript, CSS.
• A passion for financial inclusion and the work Good Return do 

How to apply: 

Applications can be submitted by selecting the 'I'm interested' link below.

Please indicate how you heard about this position.

Enquiries can be directed via the Good Return website https://goodreturn.org.au/contact/

Applicants should provide their Cover Letter and CV addressing how they meet the criteria for the position. Cover Letters can be written in the message section or uploaded together with a CV file.

Salary: 1,000-1,200 USD per month

Applications close: COB Monday, 6th January 2022

Additional notes: 

• Good Return is an inclusive organisation. We strive to build a team that truly represents our diverse society and those of the Asia-Pacific communities we operate in. We actively encourage all applicants, regardless of gender, age, ethnicity, disability and sexuality, to apply. If you require adjustments to the recruitment or interview process to accommodate your specific needs, let us know and we will try to provide them.
• Good Return is a child safe organisation. Our recruitment processes reflect our commitment to the protection of children from abuse; successful candidates will need to comply by our Child Protection Policy and undergo pre-employment checks.