ABOUT GOOD RETURN

Good Return’s mission is to enable those living in poverty to achieve economic empowerment. We do this by working in partnerships that innovate and strengthen financial services and provide economic opportunities for those living in poverty across the Asia Pacific Region.

Our work focuses on promoting responsible inclusive finance, building financial capability & consumer empowerment, and developing smallholder agribusiness solutions. We also deliver interest free loan capital raised from the Australian public. Together these powerful tools empower people to create lasting change for themselves. 

Good Return is an initiative of World Education Australia, an international development agency accredited by Australian Aid and a member of the Australian Council for International Development (ACFID). Good Return has no religious affiliations. Visit www.goodreturn.org.au for more information.

ABOUT OUR PARTNERS

We have been working in partnership with various Financial Service Providers across the Asia Pacific Region since 2010. Our current partners are located in Cambodia, Nepal, Laos, Philippines, Solomon Islands,  Fiji, Tonga & Samoa. 

Our partnerships are based on a shared mission to provide responsible microfinance services to people living in poverty as well as build the financial capability of their clients. Our partners are committed to improving their social performance management systems, which includes implementing the seven client protection principles. For more information Social Performance Management & Client Protection: 

• http://www.microfinancegateway.org/p/site/m/template.rc/1.11.48260/1.26.9231/ 
• http://www.smartcampaign.org/about-the-campaign/smart-microfinance-and-the-client-protection-principles

Please visit our website (www.goodreturn.org.au) for further information on our partners.

ABOUT THE NATIONAL BANK OF CAMBODIA

The National Bank of Cambodia (NBC) is the national prudential regulator in Cambodia of banks and financial institutions which are legal entities licensed to carry out banking operations as their regular business (Commercial banks, Specialized Banks, Microfinance Institutions and Microfinance Deposit Taking Institutions). The NBC is also responsible for monetary policy in Cambodia. The NBC operates under the law on the organization and conduct of the National Bank of Cambodia. The main prudential functions of the NBC are to license, de-license, regulate and supervise banks and financial institutions (for more information: ​http://www.nbc.org.kh/english​).

FSO Program Objectives 

The objectives of the Field Support Officer (FSO) Volunteer Program are for FSOs to: 

• Gain valuable experience living and working in a developing country as part of a professional team
• Assist with the implementation of Good Return and partner objectives and specific programs 
• Strengthen relationships with partners by enhancing communication and coordination 
• Support Good Return’s communications and marketing

The FSO Program has enabled previous volunteers to build their careers in the international development sector, with a number now in paid roles both in Australia and overseas.

Assignment Objectives

The assignment objectives of the Financial Education FSO are to provide support to the National Bank of Cambodia (NBC), the government financial regulator, on a number of national consumer awareness campaigns and activities. Good Return has partnered with the NBC since 2015 supporting financial inclusion and consumer awareness, including co-delivering the “Let’s Talk Money!” Consumer Awareness Campaign, the 3-2-1 Financial Literacy phone service and the NBC-Edu App, an engaging children’s financial education app. 

A key focus of this role is to provide support to a new nation-wide Consumer Awareness Campaign to be launched in 2020 between NBC and Good Return. The Campaign will build on the success of “Let’s Talk Money!”, moving the concept on from encouraging people to have important conversations about money, to making smart money decisions, using video, the NBC-edu app, radio, Facebook, and face-to-face sessions with garment workers and university students. 

RESPONSIBILITIES

1. Financial Literacy & Consumer Protection activities

• Support the creative design and development of multi-channel consumer awareness campaigns to highlight the importance of wise money management, financial education and financial literacy. This will include working together closely with video production companies, app development companies and other media companies to produce engaging media content and training content. 
• Participate in field testing of financial literacy activities with target users and collect communications materials.
• Work with GR’s partners to develop social media strategies, schedules and content to promote financial literacy campaigns.
• Work with GR’s partners to monitor and evaluate financial literacy activities. 
• Support as needed on policy development related to consumer protection and financial literacy. 
• Contribute to women’s economic empowerment initiatives and activities.

2. Marketing & fundraising

• Research and assist in writing funding proposals for Financial Education and economic empowerment activities.
• Attend funding meetings with potential donors and expand Good Return and NBC’s funding networks.

3. Other activities

• Other activities may arise with the partner organisation during the course of the FSO year and responsibilities will be agreed in accordance with the needs of the partnership.

CITIZENSHIP

You must be an Australian citizen or have permanent residency to apply for this position. Applicants not meeting this requirement will not be considered.

ESSENTIAL SKILLS AND EXPERIENCE

• A degree in International Development, Education, Communications, Economics, Finance/Business or similar (Masters is preferred)
• Experience working in a cross-cultural context
• Strong written and verbal communication skills
• IT skills, particularly Microsoft Word and Excel
• Strong research, analysis and report writing skills
• At least 1 year of relevant work experience, such as in public communication campaigns,  teaching/training, curriculum development, finance/banking, policy regulation

DESIRABLE SKILLS AND EXPERIENCE

• A strong interest in personal money management skills  
• Independent living or travel experience, preferably in the Asia Pacific region
• Public communication campaign skills (especially social media) 
• Experience in developing training and assessment programs
• Experience in monitoring and evaluation

ESSENTIAL PERSONAL QUALITIES

• Independence and resilience
• Cross-cultural awareness and sensitivity
• Patience, tolerance and open-mindedness
• Responsible (for own actions, upholding integrity)
• Initiative and ability to adapt to isolated settings with limited resources
• A sense of humour!

ALLOWANCES AND SUPPORT

Pre-departure:

• Induction training at Sydney office (4 days)
• Health check and vaccination expenses
• Visa expenses
• International airfares at the commencement and conclusion of the assignment

Settling in:

• Initial accommodation arranged; it is the responsibility of the FSO to secure long-term accommodation
• First 2 monthly allowance payments paid in advance to assist with set-up costs in-country
• Orientation support (negotiating lease agreements, shopping options, etc.)

During assignment:

• Support, monitoring and security guidance from Supervisor and Good Return regional & Sydney offices
• Monthly allowance (to cover living and accommodation expenses) 
• Language allowance 
• Travel insurance
• Professional development opportunities
• Debrief following conclusion of placement

The placement will commence in-country in July 2020. Applicants must be available for a four day induction course (held in May 2020 at Good Return’s Sydney office), prior to the commencement of their placement. Later commencement dates and/or periods of less than 12 months will not be considered.

Good Return will provide international airfares at the commencement and conclusion of the assignment, certain pre-departure medical costs, visa expenses, insurance and a monthly living allowance (including accommodation costs).

How to apply:Applications can be submitted by selecting the 'I'm interested' link below.

Applicants should provide a CV and a cover letter that addresses the selection criteria listed in the full position description, along with your phone and Skype contact details. Cover letters can be included in the messages section or uploaded together with a CV file.

Please indicate in your cover letter which role/s you wish to be considered for, but apply only for your preferred role (you do not need to submit multiple applications).

We would love to hear how you heard about the position.

Enquiries can be directed via the Good Return website https://www.goodreturn.org.au/contact

Applications close: Sunday, 9 February 2020

Note: Interviews are expected to start late February/early March. It is still possible to apply after that date.

Note: Good Return is an inclusive organisation. In our recruitment activities we strive to build a diverse team that represents our society and the communities that we operate in - in terms of gender, age, disability, ethnicity, culture and sexuality.

Good Return is a child safe organisation. The successful candidate will be required to comply with our child protection policy and will be subject to pre-hire checks.