FSO Program Coordinator Volunteer

  • 174 Willoughby Rd, Crows Nest NSW 2065, Australia
  • Part-time

Company Description


Good Return’s mission is to enable those living in poverty to achieve economic empowerment. We do this by working in partnerships that innovate and strengthen financial services and provide economic opportunities for those living in poverty across the Asia Pacific Region.

Our work focuses on promoting responsible inclusive finance, building financial capability & consumer empowerment, and developing smallholder agribusiness solutions. We also deliver interest free loan capital raised from the Australian public. Together these powerful tools empower people to create lasting change for themselves. 

Good Return is an initiative of World Education Australia, an international development agency accredited by Australian Aid and a member of the Australian Council for International Development (ACFID). Good Return has no religious affiliations. Visit www.goodreturn.org.au for more information.

Job Description

Background: The Field Support Officer (FSO) program provides opportunities for skilled volunteers to work with Good Return (GR) and its partner organisations (including central banks and microfinance institutions) through 12-month placements in a developing country. In 2019, there are 9 FSOs working in Cambodia, Laos and the Pacific.

Scope of the position: Participate in the coordination of the recruitment of the Field Support Officers, who are expected to start in the overseas postings in July 2020.


  • Support the coordination of the FSO recruitment process, including: advertising positions, shortlisting candidates, coordinating and setting up interviews with an internal panel and with Microfinance partners, checking referees, compiling letters of offer, setting up insurance, and other documentation. 
  • Coordination of the pre-departure process, including: setting up a tracking system of each FSO’s pre-departure activities, supporting visa applications (incl. liaising with consulates & MFI partners), assisting with flight bookings and logistics, follow-up support via the GR (Learning Management System) LMS and email as required
  • Assist in the development and coordination of the 4 day Induction program in Sydney including building the 2020 FSO Induction curriculum on the GR LMS
  • Assist with maintaining contact with the FSOs throughout their placement supporting: volunteer engagement e.g. care packages, end of placement gifts and volunteer learning & development e.g. through the GR LMS
  • Assist in the development and coordination of both the Sydney-based Mid-Point Review, held 6 months into the overseas placement, and the Debrief held at the end of the placement
  • Conduct an evaluation of the 2019 program
  • Support ongoing marketing and promotion of the program
  • Ad-hoc tasks as required that will contribute to efficient and successful running of the program 
  • Excellent administration skills and attention to detail
  • Excellent computer literacy skills, including Google Suite preferably
  • Strong communication skills
  • Ability to represent the organisation professionally to a wide range of stakeholders (strong written / verbal / interpersonal skills)
  • Ability to demonstrate initiative and work independently with minimum supervision
  • Ability to use judgement and discretion and to manage confidential processes
  • Sensitivity to the issues surrounding relocating and living overseas
  • An interest in international development
  • A sense of humour!

This role would suit an individual undergoing or having completed academic study in HR, International Development, Psychology, Education or similar.


Preferably relevant education to the Skills and experience required.

Additional Information

How to apply: Applications can be submitted by selecting the 'I'm interested' link below.

Applicants should provide a CV and a cover letter that addresses the selection criteria listed in the full position description, along with your phone and Skype contact details. Cover letters can be included in the messages section or uploaded together with a CV file.

Applications closing date: Please apply as soon as possible.

Note: Good Return is an inclusive organisation. In our recruitment activities we strive to build a diverse team that represents our society and the communities that we operate in - in terms of gender, age, disability, ethnicity, culture and sexuality.

Good Return is a child safe organisation. The successful candidate will be required to comply with our child protection policy and will be subject to pre-hire checks.

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