Indonesia Impact Investment Coordinator

  • Surabaya, Indonesia, Surabaya, Indonesia
  • Full-time

Company Description

About Good Return

Good Return's mission is to enable those living in poverty to achieve economic empowerment through responsible financial inclusion and capability development. We do this by engaging with partners across the Asia Pacific, where two-thirds of the world’s poor live. We help them deliver better financial services and economic opportunities to those living in poverty.

Our work focuses on promoting responsible inclusive finance, building financial capability & consumer empowerment, and developing smallholder agribusiness solutions. We also deliver interest free loan capital raised from the Australian public. Together these powerful tools empower people to create lasting change for themselves.

Good Return is the registered business name of World Education Australia, an Australian Aid accredited agency and member of the Australian Council for International Development (ACFID).  Visit for more information.

Job Description

Scope of position

The role of the Good Return Indonesia Impact Investment Coordinator is to provide coordination and implementation support for Good Return’s Impact Investment activities in Indonesia. The role will work closely with financial service providers (FSPs) and Good Return’s partner organisation Palladium in tailoring and implementing a loan product with a Variable Payment Obligation (VPO), based on actual business cashflows rather than a fixed repayment schedule. The role will also collaborate on identification, due diligence and business advisory support to investee businesses and development of relationships in the sector. This may include scoping visits, needs assessment, due diligence assessments, reporting, stakeholder and donor engagement and supporting the integration of a gender lens investment approach. 


Product Development Technical Advisory (30%)

  • Gather data on partner Financial Service Providers (FSPs) through conducting an onboarding questionnaire and gaining an understanding of the Workflow for loans currently granted by the FSPs’ unit charged with the Variable Payment Obligation (VPO), particularly any tools used to gather historical or projected cash flow data.
  • Support the development of VPO product adoption plans, including the tailoring of the VPO product characteristics to the local context and agreeing with the FSPs on the collateral, interest rate and monitoring policies.
  • Where necessary, make recommendations with regards to the design of a cash flow analysis and projection tool at the FSPs without needing to make (significant) changes to their core banking systems.
  • Monitor progress in execution of the VPO product adoption plans and, on an ‘as needed’ basis, provides strategic and technical advisory to the VPO product coordinators within the FSP.
  • Assist with identifying relevant local Enterprise Growth Service (EGS) providers, introduce EGS providers to VPO-related modules, broker agreement with FSPs and local EGS providers on portfolio objectives and coordinate the working groups between the parties involved (i.e. FSPs, EGS).


  1. FSP diagnostic report, and resulting technical assistance and work plans for at least 2 FSPs in Indonesia
  2. FSP VPO Loan Workflow in place, including new forms as needed
  3. Collateral, Interest rate and Monitoring policies in place as needed
  4. Quarterly program update reports, based on monitoring of each FSP’s VPO product adoption plan and VPO portfolio goals and objectives
  5. At least 10 VPO loans disbursed within year 1

2. Scope and identify eligible enterprises (30%)

  • Support project partners to identify enterprises that warrant progressing, in particular through referrals from partner agencies.
  • Screen applicants against internal impact investment criteria, including commitment to address gender equity issues/opportunities.
  • Review business and financial plan with applicants, and determine viability and suitability for investment.


  1. Deal flow up to date at any time along project implementation
  2. Short-list at least four new businesses per quarter to progress to investment preparation stage.

3. Partnership Management and Coordination (30%)

  • Coordinate and support needs assessment and field research activities.
  • Coordinate and support project implementation (e.g. project delivery).
  • Coordinate and support field level monitoring and evaluation activities in coordination with Impact Investment Manager and Monitoring, Evaluation & Learning Specialist.
  • Coordinate and support implementation of gender lens activities with gender focal points.
  • Support the capacity building of partner organisation staff.
  • Coordinate and support stakeholder management (e.g. partner reporting, donor reporting, meetings to brief stakeholders on project progress/outcomes).
  • Coordinate regular project level reporting with Project Manager support.
  • Implementation of the Good Return Program Manual.


  1. Evidence of improvement in the capacity of partner organisation staff
  2. On time reporting of project performance.
  3. Compliance with Program Manual.

4. New Program Development (10%)

  • Support Program Director, Asia Regional Manager and other Good Return team members in seeking out new program development opportunities, including meeting with donors and potential partners, and contributing to project design and writing as necessary. 




  • Indonesian national, fluent in Bahasa Indonesia 
  • Fluency in written and spoken English 
  • Minimum 5 years of experience working with financial institutions (commercial bank, leasing company, finance company, regulated microfinance institution), either employed by financial institutions or providing consulting services
  • Highly skilled in credit analysis to a level consistent with the need to supervise and manage the quality of loan applications and proposals
  • University degree in a business, finance, and/or economics discipline from a reputable university
  • Demonstrated strong leadership, program management, team building and personnel management skills (previous successful experience in growing sales of financial institutions, and managing against a budget)
  • Proven marketing and selling skills (in financial institutions context);
  • Management level written and verbal communication and presentation skills
  • Proficient in MS Office Applications (Word, Excel, PowerPoint)
  • Passionate about poverty alleviation and gender inclusion

Desirable (optional)

  • Proven experience in financial product development and financial inclusion

Additional Information

How to apply:

Applications can be submitted by selecting the 'I'm interested' link below.

Applicants should provide a CV and a cover letter that addresses the selection criteria listed in the full position description, along with your phone and Skype contact details. Cover letters can be included in the messages section or uploaded together with a CV file.

Applications closing date: Please apply as soon as possible. Applications will be reviewed continually. 

Additional notes: 

  • Good Return is an inclusive organisation. We strive to build a team that truly represents our diverse society and those of the Asia-Pacific communities we operate in. We actively encourage all applicants, regardless of gender, age, ethnicity, disability and sexuality. If you require adjustments to the recruitment or interview process to accommodate your specific needs, let us know and we will try to provide them.
  • Good Return is a child safe organisation. Our recruitment processes reflect our commitment to the protection of children from abuse; successful candidates will need to comply by our Child Protection Policy and undergo pre-employment checks.
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