RIF Academy Program Manager

  • ផ្លូវ 652, Phnom Penh, Cambodia
  • Full-time

Company Description

About Good Return

Good Return's mission is to enable those living in poverty to achieve economic empowerment through responsible financial inclusion and capability development. We do this by engaging with partners across the Asia Pacific, where two-thirds of the world’s poor live. We help them deliver better financial services and economic opportunities to those living in poverty.

Our work focuses on promoting responsible inclusive finance, building financial capability & consumer empowerment, and developing smallholder agribusiness solutions. We also deliver interest free loan capital raised from the Australian public. Together these powerful tools empower people to create lasting change for themselves.

Good Return is the registered business name of World Education Australia, an Australian Aid accredited agency and member of the Australian Council for International Development (ACFID).  Visit www.goodreturn.org.au for more information.

Job Description

The RIF Academy Program Manager is responsible for overseeing the strategic growth and development of the RIF Academy – an eLearning Portal designed to strengthen the capacity of the microfinance sector to extend financial inclusion to the poorest and most vulnerable members of their communities, with a special focus on Asia Pacific. The role is primarily responsible for creating (identifying and onboarding) and maintaining relationships with financial inclusion industry Content partners (such as SMART Campaign and SPTF) and in-country partners (such as MFIs). The role oversees the design, development, implementation, quality control, revenue-generation and security of the eLearning Portal: https://www.rifacademy.org/


Program Strategy and Business Planning (25%)

  • Develop and iterate the RIF Academy program strategy and guide its implementation
  • Effectively manage program resources and budget, with the long-term view of building a sustainable business model that generates revenue
  • Monitor, evaluate and report on program effectiveness to support continuous improvement and expansion in line with sector needs and organisational goals
  • Experiment with new approaches and partnerships to promote and grow the RIF Academy


  1. High quality program strategy in place at all times
  2. Successful program implementation, with overall program expenditure not exceeding budget
  3. Annual review of program outcomes provided within one month of end of financial year
Partnership Management and Sector Engagement (25%)
  • Identify, secure and manage activities with partner agencies to foster strong collaborative relationships and achieve sustainable solutions 
  • Engage, consult and collaborate with industry stakeholders to identify and deliver training and capacity building solutions that meet the needs of the financial inclusion sector
  • Present/facilitate sessions at international or regional conferences and workshops that align with RIF Academy strategic priorities
  • Participate in thematic or regional working groups that align with RIF Academy strategic priorities 
  • Identify and pursue grant funds and income streams for RIF Academy
  • Work with Good Return’s M&F team to develop effective campaigns to promote RIF Academy


  1. Partners demonstrate engagement by using, investing in, and contributing content to the RIF Academy
  2. Quarterly program reports demonstrate stakeholder engagement activities that build relationships 
  3. Deliver at least one presentation and participate in at least one working group per year
  4. Submission of at least one funding or new partnership proposal per quarter


Program Management and Implementation (50%)

  • Identify opportunities to strengthen and grow the RIF Academy eLearning Portal 
  • Implement innovative educational technologies and best practices for developing, storing and deploying digital leaning assets in low-bandwidth environments in developing countries
  • Design and develop high quality and engaging eLearning content in consultation with stakeholders, partners and subject matter experts (for both external clients and also for Good Return’s internal staff training and capacity development program)
  • Oversee strict quality control of all published content to ensure consistency, professional copy editing, adherence to good instructional design methodology and adult learning principles
  • Ensure all published content is in alignment with organisational objectives and sector best practices related to financial inclusion and staff capacity building
  • Lead and inspire the RIF Academy program team (including volunteers) to empower them to contribute to program success
  • Ensure assigned deliverables meet objectives and timelines, recognising and managing dependencies between other projects and/or initiatives
  • Manage the RIF Academy eLearning portal to a high standard of technical security and uptime reliability
  • Analyse user interactions, perform cohort analyses, measure relevant metrics and use available data to inform program design, delivery and strategy


  1. RIF Academy online and accessible by learners 24/7, with no down-time
  2. Number of eCourses and system users increasing quarterly
  3. All Good Return staff and volunteers up-to-date with compliance training
  4. Positive user experience metrics and use data, reported quarterly


  • Appropriate graduate qualification and 5+ years relevant experience within the educational technology, IT and/or financial inclusion sectors 
  • Strong track record in project management, and demonstrated ability to manage budgets, set strategic goals, analyze results, and drive growth
  • A strategic thinker with demonstrated ability to ideate solutions together with stakeholders 
  • Strong interpersonal, negotiation and cross-cultural communication skills, including ability to present confidently at public forums
  • Experience and ability leading teams
  • Strong English language skills are essential (written and verbal); Strong Khmer language skills highly regarded
  • Desirable: Experience with learning management systems and eLearning development tools
  • Desirable: Applied knowledge of instructional design theories and adult learning principles
  • Desirable: Experience deploying technology driven training solutions in developing country contexts

Additional Information

How to apply:

Applications can be submitted by selecting the 'I'm interested' link below.

Applicants should provide a CV and a cover letter that addresses the selection criteria listed in the full position description, along with your phone and Skype contact details. Cover letters can be included in the messages section or uploaded together with a CV file.

Applications closing date: Please apply as soon as possible. Applications will be reviewed continually. 

Additional notes: 

  • Good Return is an inclusive organisation. We strive to build a team that truly represents our diverse society and those of the Asia-Pacific communities we operate in. We actively encourage all applicants, regardless of gender, age, ethnicity, disability and sexuality. If you require adjustments to the recruitment or interview process to accommodate your specific needs, let us know and we will try to provide them.
  • Good Return is a child safe organisation. Our recruitment processes reflect our commitment to the protection of children from abuse; successful candidates will need to comply by our Child Protection Policy and undergo pre-employment checks.
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