Glory Global Solutions, formed in 2013, combines the former international businesses of Glory and Talaris. A global business, headquartered in the UK, Glory Global Solutions is built on the solid reputation and rich history of the GLORY Group, Talaris and De La Rue, providing combined experience spanning over 280 years.

Working from more than 20 countries, over 2,500 professionals and specialists deploy knowledge, skills, resources and technology, to ensure that cash moves seamlessly throughout operations, significantly reducing cost while transforming staff productivity. Further business development and support through our network of 350 business partners delivers local expertise and understanding worldwide.

About Glory Global Solutions
Glory Global Solutions is a global expert in cash management, delivering innovative technology and service solutions that improve security and productivity of handling cash. Our customers span the financial, retail, amusement and gaming industries. Headquartered in Basingstoke, UK, Glory Global Solutions employs over 2,500 professionals worldwide and has a distribution network reaching over 100 countries. It is supported by the technical expertise of parent company GLORY Ltd., headquartered in Japan.  Glory Global Solutions was formed in 2013, following the acquisition of Talaris.

Our business and our brand is delivered through a regional framework supported by functional groups. Regions include North America, South America, Italy, Europe, Middle East, China and Asia. Each region is responsible for all commercial activity within their geography and will drive sales and support for our complete solution range within the region. GGS North America is headquartered in Lisle, IL and has over 750 employees including, 365 Field Service Technicians and 148 back office support personnel.

PURPOSE OF THE ROLE
As a Field Service Technician, you will be responsible for the managing of all aspects of total customer service and care at existing clients. This will include troubleshooting and repair of variety of high speed cash-handling equipment; daily scheduling and time management of all accounts assigned; tracking and management of parts/tools; and staying abreast of changes in technical and functional elements of current or legacy Glory Global Solutions, Inc. equipment.

KEY RESPONSIBILITIES
• Ensure overall customer satisfaction
• Diagnose system problems in minimal time and make repairs
• Keep customer apprised of progress during remedial maintenance or during a down system situation
• Document system problems and preventative maintenance in customer site log
• Handle customers in a professional manner during difficult high-pressure situations
• Gather and record machine information at regular intervals to monitor performance
• Responsible for assisting with repair and installation of machines, as well as Engineering Change Notices that affect current systems and upgrades
• Hardware or software upgrades may require technical assistance or unusual or complex systems
• Make recommendations for improving the service, reliability and performance of our equipment
• Escalate solving technical problems by seeking timely advice or assistance from technical support when necessary
• Establish preventative maintenance schedules and perform according to company specifications
• Seek continued improvement of procedures and practices that reduce costs while maintaining or enhancing customer satisfaction, quality and service
• Support and facilitate involvement of company initiatives
• Any other job responsibilities as assigned within scope of position

EDUCATIONAL QUALIFICATIONS / TRAINING
• Currently enrolled in or completed Professional Studies in electro-mechanics, electrical engineering, or equivalent work experience as outlined in this job specification
• Other certificates in related field: mechanics, electronics, automation, data processing
• Trained in the maintenance and repair of electro-mechanical machines
• Understanding of AC/DC power distribution
• Understanding of digital and analog circuitry
• Ability to effectively work with electric schematics, logic diagrams and mechanical drawings
• Logical trouble shooting skills and capability to isolate problems at PCB or component level
• Working knowledge in the operations of personal computers especially Microsoft Office, navigation across network sites and email communication
• Working knowledge of windows
• Excellent customer service and communication skills

EXPERIENCE
• Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM’s or copier machines experience is highly preferred.
• 3-5 years of technical field service repair experience preferred, i.e. aviation, CCTV, medical equipment, vending machine repair, and/or military repair experience.

POSITION REQUIREMENTS
• Hold a Valid Driver’s License
• Must be able to lift up to 75 pounds without assistance
• Must be able to sit and/or stand for long periods of time, as well as be able to frequently kneel, bend, squat, sit and twist
• Must be able to work at all of our customer sites as needed including financial institutions, casinos (gaming licensing may be required after the time of hire), truck stops, recreational parks, retail stores etc.
• Ability to work weekends on a rotational basis
• Ability to work on certain holidays to accommodate business needs
• Must be available on call for weekends and 24/7 as necessary
• Travel within your assigned territory is required, with occasional travel outside your assigned territory
• Ability to travel on short notice and to work on extended out of town projects as required
• Ability to accommodate limited accessibility at a job site, including the ability to work in confined spaces in around our equipment
• Ability to work autonomously with minimal supervision

An Equal Opportunity / Affirmative Action Employer / An E-Verify Employer
It is the policy of Glory Global Solutions, Inc. to provide equal opportunity for all qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, age, disability, protected veteran status, or any other status protected by federal, state or local law governing the Glory Global Solutions, Inc. location to which this application is submitted.

All your information will be kept confidential according to EEO guidelines.