Customer Experience Specialist

  • Polytec-Straße, 4063 Hörsching, Austria
  • Full-time

Company Description

Be part of our continuing growth story!

GlobeAir is Europe’s leading private jet charter offering on-demand flights at affordable rates. We are looking for talented passionate people with the ability to hit the ground running and achieve results. People who work at GlobeAir have an international background, are flexible and thrive in a dynamic and innovative environment. We are looking for a passionate IT enthusiast to join our ambitious team in Linz (Hörsching).

 

 

Job Description

In this position you will be responsible for ensuring a seamless execution of Client flight and experience.  Some of your daily tasks include:

  • Coordinating and communicating flight revisions to Clients and Partners in a timely fashion; this includes delays, weather updates, changes in scheduling …
  • Proactively monitoring flight status and resolve any issues  and problems which occur
  • Organization of all catering, and additional Client requests (ground transportation, transfers, accommodation, reservations, …)
  • Expanding on Client CRM by acquiring detailed knowledge of Client specifics
  • Execution and management of Client payment processing

Qualifications

To be successful in this position you should be able to demonstrate the following:

  • Previous experience in travel & tourism, customer service, and/or hotelier
  • A passion and determination to provide an exceptional Client Experience
  • Ability to work well under pressure and skillfully resolve dynamic situations
  • Strong attention to detail ensuring accuracy at each level
  • Flexible approach to work, to match the operational requirements (shifts, weekends, holiday, and overtime)
  • Ability to communicate and to present information clearly and concisely both verbal and written
  • Good computer knowledge of MS-Office software programs
  • Excellent English language skills (both verbal and written), all additional languages are a plus (German language is not required)
  • Must have the right to live and work in Austria

Additional Information

Your Benefits

  • An exciting and challenging task for ambitious business aviation enthusiast
  • A secure job in a successful, internationally active company
  • English corporate language with an international environment and a multi-cultural team
  • An open and respectful corporate culture characterized by a refreshing team spirit
  • Relocation package including first month accommodation
  • Permanent, Full time position
  • Annual gross salary from € 30.800,- (compensation negotiable according to experience)
  • Additional performance based commission with annual gross average €20.000,-