Technical Support Administrator

Job Description

TTP - Temporary to Permanent Job

The position is with prestigious US Asset Manager who is looking to add a Technical Support Administrator to support their office in London.

Technical Support Administrator to provide hands-on support in a production environment. Candidates should be able to leverage technical knowledge and critical thinking skills to resolve IT support issues.

Responsibilities include:
  • Provide a single point of contact for end-users to receive technical support and maintenance within the organization’s desktop computing environment
  • Install, diagnose, repair, maintain and upgrade desktop hardware, software and related equipment to ensure optimal performance
  • Troubleshoot problems in a timely and accurate fashion
  • Support the Sr Infrastructure Engineer on firm-wide technical initiatives
  • Providing quality support services requiring the ability to handle various problems with expertise and exceptional judgment while working with end-users
  • Support of desktop technology and desktop applications in Windows environments
  • Troubleshooting Microsoft Windows OS, Microsoft Office Suite, mobile devices, printers and other applications
  • Take ownership of supporting IT systems, post-implementation
Requirements
  • 2+ years of progressive technical support experience required
  • Experience supporting end user technologies (i.e. Phones, iPads, Android based phones)
  •  Understanding of Active Directory and group policies 
  • Knowledge of Windows 2012, Active Directory, VMWare, O365
  • Strong communication and customer service skills across all levels of an organization.
  • Strong analytical and problem-solving skills are a must as well as the ability to work well independently.
  • Demonstrated ability to work independently and exercise strong technical and business judgment in mission critical IT support functions
  • Strong diagnostic/ troubleshooting skills
  • Proven ability to quickly learn a wide range of technologies
  • Understanding of cyber security frameworks and guideline
  • Experience in working in a hedge fund, private equity or investment management firm is a plus
I'm interested