About Gilbert + Tobin

Gilbert + Tobin is built on enduring values of excellence, trust, respect, integrity and good corporate citizenship. We are a leading firm with over 500 lawyers, trusted by our clients to navigate today’s increasingly complex world.

We are purpose-built for our clients’ most complex work – across transactions, disputes and regulation. Our partners are leaders in their fields, delivering the highest quality of legal advice and providing an exceptional edge for our clients. They also provide our lawyers the opportunity to work with and learn from them. We are innovators in the use of technology, redefining value and service in the legal industry.

Our open, merit-based culture attracts and inspires the best legal talent. Founded in 1988, G+T’s journey has been one of relentless ambition and rapid progress, achieving extraordinary success in just over three decades.

We remain as determined as ever to be the best it’s possible to be.

About the role

This hybrid role is designed to provide comprehensive technical support in a dynamic operating environment. The successful candidate will be responsible for supporting video conference rooms and platforms, hosted events, and providing RfB support for all offices. They will also provide traditional hardware and software technical support to end users, deliver tasks as allocated by Project Managers, and follow all processes, procedures, and controls associated with privileged user accounts.

Key Responsibilities include:

• AV Support: Support video conference rooms and platforms, ensuring optimal functionality for all users.
• Event Support: Provide technical support for hosted events, ensuring smooth operation and troubleshooting any issues that arise.
• RfB Support: Provide Request for Business (RfB) support across all offices, acting as the first point of contact for any issues or queries.
• Vendor Liaison: Act as the point of contact for support escalations relating to AV software and hardware to vendors and support partners.
• End User Support: Provide traditional hardware and software technical support to end users, ensuring all IT needs are met.
• Project Delivery: Deliver tasks as allocated by Project Managers in a timely and efficient manner.
• Process Adherence: Follow all processes, procedures, and controls associated with privileged user accounts.

About you:

• Strong technical knowledge of AV systems and desktop hardware/software.
• Excellent problem-solving skills and the ability to troubleshoot technical issues.
• Ability to manage tasks and projects effectively.
• Excellent communication skills, with the ability to liaise with vendors and support partners.
• Proactive and self-motivated, with the ability to work independently and as part of a team.
• Detail-oriented, with strong organisational skills.
• Ability to handle high-pressure situations and prioritise tasks in a fast-paced environment.
• Strong customer service skills, with a focus on providing a positive user experience.

What we will offer you

Gilbert + Tobin will offer you a friendly, flexible and professional working environment. In addition to top of market remuneration, we provide our people with benefits such as up to 26 weeks’ paid parental leave, additional annual leave, a subsidised café, subsidised gym membership, ‘end of trip facilities’, exclusive retail discounts, social events, and much more, which you can view here: https://www.gtlaw.com.au/careers/benefits

Our Sydney office is based in beautiful sunlit open planned offices with panoramic views of the city and easy access to public transport, restaurants, cafes and exercise facilities.

Please submit your interest via our career’s website with a resume.
  
We are committed to providing and maintaining a diverse and inclusive environment and a culture where everyone feels valued and empowered to contribute.