CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.

We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain.

We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing.

CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications providing end-to-end solutions to our customers and partners.

The ideal candidate will assist with the day-to-day management of IT systems and provide technical support to staff. As a Junior IT Specialist, you will be responsible for troubleshooting hardware and software issues, maintaining network systems, and ensuring the smooth operation of technology within the department.

DUTIES & RESPONSIBILITIES:

1. Provide First-Level Technical Support
   • Act as the initial point of contact for end-users experiencing hardware, software, or network issues.
   • Troubleshoot and resolve technical problems in a timely and professional manner, escalating complex issues when necessary.
2. Install, Configure, and Maintain IT Equipment
   • Assist in the setup, configuration, and deployment of desktops, laptops, printers, and other peripherals.
   • Install and update software applications and system tools to ensure compatibility and security.
3. Monitor and Maintain IT Systems
   • Support the daily operation of network systems, ensuring stable and secure connectivity.
   • Perform routine maintenance to identify and resolve performance bottlenecks or potential failures.
4. User Account and Access Management
   • Assist in creating and managing user accounts, email setups, and access rights based on organizational policies.
5. Support IT Asset Management
   • Track and update inventory of IT hardware and software assets.
   • Ensure proper documentation, tagging, and movement of IT equipment.
6. Assist in Network and Server Maintenance
   • Collaborate with network and system administrators to maintain server health and troubleshoot connectivity issues.
   • Support basic backup and recovery procedures.
7. Ensure IT Security Compliance
   • Follow IT security policies during support operations, including password protection, software licensing, and antivirus updates.
   • Report any suspected security incidents or breaches.
8. Maintain Technical Documentation
   • Document troubleshooting steps, solutions, system configurations, and FAQs to support knowledge sharing.
9. Support IT Projects and Upgrades
   • Participate in system upgrades, hardware rollouts, and software implementation projects.
   • Assist in testing new tools or technologies as part of ongoing IT improvement efforts.
10. Deliver End-User Training and Guidance

• Provide basic training to employees on IT tools, best practices, and new system functionalities.
• Support new employee onboarding by setting up workstations and providing system orientations.

Education

• A degree or diploma in Information Technology or a related field

Experience

3 years relevant experience in IT support

Skills & Abilities

• Hardware support
• Operating Systems
• Software Installation & Configuration
• Networking basis
• Active directory and user management
• Remote support tools and ticketing systems.

Compliance with policies and procedures based on the ISO standards adopted by CNS.