UX Researcher
- Full-time
- Department: DT - Professional Services
Company Description
CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.
We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain.
We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing.
CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications providing end-to-end solutions to our customers and partners.
Job Description
We are seeking a talented and experienced UX Researcher to join our CNS team. As a UX Researcher, you will play a crucial role in understanding user behaviors, needs, and preferences to inform the design and development of our products. You will conduct qualitative and quantitative research, collaborate with cross-functional teams, and advocate for user-centric design principles.
Responsibilities:
- User Research:
Plan and conduct user research activities, including usability studies, interviews, surveys, and user testing, to gather insights into user behaviors and preferences.
- Data Analysis:
Analyze research findings and translate them into actionable recommendations for design and development teams.
- Persona Development:
Create and maintain user personas to represent different user segments, ensuring a deep understanding of user motivations and goals.
- Collaboration:
Work closely with designers, product managers, and developers to integrate user research into the design and development process.
- Usability Testing:
Plan and execute usability testing sessions to evaluate the usability and effectiveness of prototypes and products.
- Competitive Analysis:
Conduct competitive analyses to identify industry trends, best practices, and opportunities for innovation.
- User Journey Mapping:
Develop user journey maps to visualize and communicate user interactions and touchpoints across various channels.
- Feedback Collection:
Establish mechanisms for collecting and analyzing user feedback, ensuring continuous improvement of products.
- Advocacy:
Advocate for user-centric design principles within the organization, fostering a user-centered culture.
Qualifications
- Bachelor's in Information Science.
- 4 years experience in the related field.
- Proven experience as a UX Researcher in a product development environment.
- Experience with MIRO and the usual MS office suite
- Strong knowledge of user research methodologies and best practices.
- Proficiency in using tools such as usability testing platforms, survey tools, and data analysis software.
- Excellent communication and collaboration skills.
- Detail-oriented and analytical mindset.
Additional Information