CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.

We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain.

We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing.

CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications providing end-to-end solutions to our customers and partners.

The job holder  will oversee the provision of services to clients by ensuring a business can provide good customer service and continually assess the quality of its products and services. The responsibilities of the role are detailed below:

• Managing budgets, monitor overall progress of projects, correct errors, and lead teams.
• Identifying improvement areas within a business and recommend ways to increase productivity and enhance the quality of outcomes.
• Ensure that staff members take action to implement these solutions to upgrade service delivery.
• Regularly prepare progress reports on a company's service delivery and present them to the management team.
• Take responsibility for service delivery performance, incidents, and client expectations.
• Understanding current projects in the Digital Transformation unit and managing the budgets a team requires to complete their work successfully.
• The job holder will be expected to try to reduce costs to improve a company's financial status while maintaining client satisfaction.

• A bachelor's degree in engineering or electronics-related field.
• Experience in customer service, leadership, and logistics may be advantageous.
• Previous experience for same role or similar job such as Head of PMO
• PMP certified is a must.
• Excellent English and Arabic speaking and writing.
• Experience in managing the delivery of mega project and prestigious customers.
• Good computer skills and the ability to use business support software.
• Excellent customer service, project management, and quality control skills.
• Good resource planning skills.
• Excellent leadership and customer service skills.
• Strong teamwork skills and attention to detail.