With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are ambitious enough to reinvent it. Come, transform with us.

Responsibilities of a New Business CSA:

• Making Outbound Calls to confirm/reschedule participant’s appointment with a New Business Benefit Advisor.
• Answer inbound phone calls to schedule appointments for participants to speak to a New Business Benefit Advisor
• Answer inbound phone calls pertaining to the status of an application or general customer inquiries.
• Respond to instant live chat requests with colleagues and supervisors.
• Actively listening to participants to understand both verbal and non-verbal queues.
• Researching options in proprietary tools and elsewhere on the internet.
• Demonstrating sustained confidence and resilience during challenging interactions.
• Fully and accurately documenting all conversations and actions taken on each interaction.
• Working with Benefit Advisors and enrollment specialists, assisting them with their work load during periods of high call volume.

Requirements:

• Possess ability to talk and efficiently type simultaneously.
• Strong keyboarding skills and desktop navigation.
• Proven success in maintaining a calm and professional demeanor in a fast-paced business environment.
• Meets or exceeds all key performance indicators.
• Strong written and verbal communication, customer service and rapport building skills.
• Aptitude for understanding details of insurance or complex information.
• Takes initiative and demonstrates strong problem-solving skills
• Experience and comfort using telephony, internet and computer tools.
• Must successfully complete a 10-day paid training course

The position is FT/Temp. Contract until end of Dec 2020.

Pay Rate: - $13/hr + $1/hr Bonus upon contract completion of every hour worked.

Minimum qualifications: - High school diploma or equivalent

Shift timings: - 7:00 AM - 10:00 PM, Monday-Friday, (8.5 hours per day)