Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here.

A New Business Customer Service Associate will handle any customer who has no existing Medicare health plans enrollment. The CSA responsibilities include: scheduling participants for their appointment with a New Business Benefit Advisor, answering customer inquiries, and understanding basic Medicare.

Responsibilities of a New Business CSA:

• Making Outbound Calls to confirm/reschedule participant’s appointment with a New Business Benefit Advisor.
• Answer inbound phone calls to schedule appointments for participants to speak to a New Business Benefit Advisor
• Answer inbound phone calls pertaining to the status of an application or general customer inquiries.
• Respond to instant live chat requests with colleagues and supervisors.
• Actively listening to participants to understand both verbal and non-verbal queues.
• Researching options in proprietary tools and elsewhere on the internet.
• Demonstrating sustained confidence and resilience during challenging interactions.
• Fully and accurately documenting all conversations and actions taken on each interaction.
• Working with Benefit Advisors and enrollment specialists, assisting them with their work load during periods of high call volume.

Requirements:

• Possess ability to talk and efficiently type simultaneously.
• Strong keyboarding skills and desktop navigation.
• Proven success in maintaining a calm and professional demeanor in a fast-paced business environment.
• Meets or exceeds all key performance indicators.
• Strong written and verbal communication, customer service and rapport building skills.
• Aptitude for understanding details of insurance or complex information.
• Takes initiative and demonstrates strong problem-solving skills
• Experience and comfort using telephony, internet and computer tools.
• Must successfully complete a 10-day paid training course

If you are interested in a phone interview please advise a good number
and day/time to reach you. I look forward to hearing from you!