Management - Photo Inspector - Insurance Claims

  • 8010 Roswell Rd, Atlanta, GA 30350, USA
  • Full-time

Company Description

Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here. Get to know us at and on LinkedIn, Twitter, YouTube, and Facebook.

OnSource, A Genpact Company, is a fast growing tech company with locations in Atlanta, GA, Braintree, MA and Las Vegas, NV. OnSource enables insurance companies to get fast, fair and efficient claims and photo inspections through intuitive smartphone apps that take the guesswork out of insurance photography. Policyholders and claimants can use self-inspection apps or field inspectors to capture quality photo inspections of vehicles, real estate, and personal property.

Please visit our website to view pre-interview to get a better understanding of what we do


The role of Inspector, Management will be responsible for recruiting contracted field inspectors for non-covered areas, processing applications and video interviews, and assisting network with issues, working with inspectors to resolve incomplete items on assignments or missed appointments, and dispatching.

Recruiting and vetting field photo inspectors for non-coverage areas.
Process new contractor Inspector applications, including video interviews and BGC. Providing training to field photo inspectors on OnSource inspection process  and set up and deploys test cases.
Providing refresher training to existing network in case of new product roll out or any reported issues
Assist and resolve current network of inspectors with payment issues, Inspector app issues
Resolves an issues with inspectors that arise from incomplete tasks on assignment, missing photos or appointments for assignments that were missed altogether.  May disband the contracted inspector if the resource is failing to meet the requirements of the assignments.  
Some dispatching required.

Minimum qualifications

Dispatching, sales, account management skills, Excel spreadsheet, auto/ property insurance knowledge.
Required Licenses, Certifications, and Other Requirements

Required Education & Experience:  
College Degree
1-2 Years account management and or sales experience preferred

Additional Information

If you are interested in a phone interview please advise a good number
and day/time to reach you. I look forward to hearing from you!