LeaseDimensions, a Genpact owned company, is a financial-services company that manages lease and loans portfolios for a range of innovative and growing clients. We provide a full range of Business Processing Outsourcing (BPO) and Information Technology Outsourcing (ITO) services to equipment and vehicle finance companies. These BPO and ITO services include full front-and bank-office processing of lease and loan contracts, back-up and successor servicing, software application hosting and system integration and data conversion services and customer programming services including web-based leasing systems.

We are currently looking for a Collections Rep to join our growing team.  This role is responsible for

Responsibilities:

• To field inbound call requests and make outbound calls (manual and dialers) for collections.
• Collect payments on past due bills.
• To thoroughly understand each contract and related process so you can make communicate concisely with each customer. 
• Process check-by-phone and/or ACH requests accurately.
• To document each call while on the call and to be able to execute all changes and documents on the line. 

Requirements:

• Ability to negotiate while maintaining a manner which shows sensitivity, tact, and professionalism.
• Ability to perform basic skip-tracing tasks which include following company’s skip-tracing matrix in order to make contact with our customer.
• Speak clearly, concisely and effectively; listen to, and understand information and ideas as presented written and/or verbally.
• Read, interpret and apply laws, rules, regulations, policies and/or procedures.
• Ability to work in a fast-paced, team oriented environment.
• Ability to change quickly with the needs of a growing company.
• Ability to multi-task by speaking with customers and typing notes simultaneously.
• Meet monthly individual goals as set by the Department Manager.
• Perform other duties as assigned.
• Exceptional problem solving and conflict resolution skills for internal and external customers.
• Excellent organization and time management to meet deadlines, superior attention to detail
• Previous 2+ years debt collection experience required in a high volume contact environment.

All your information will be kept confidential according to EEO guidelines.